Key Responsibilities

- Provide 24x7 operational support for the Edge infrastructure workplace.
- Monitor Dell HCI nodes and Juniper network devices using enterprise monitoring tools to ensure optimal health, availability, and performance.
- Coordinate with Dell and Microsoft support teams to troubleshoot and resolve issues related to HCI infrastructure.
- Perform Dell hardware SBE (Solution Bundle for Enterprise) updates and Microsoft OS patching activities in accordance with maintenance schedules.
- Collaborate with local IT teams and external vendors to diagnose and resolve hardware-related issues.
- Manage and execute Incidents, Change Requests, and Service Tasks (SCTASKs) for Edge Operations through ServiceNow.
- Ensure timely resolution of operational issues while adhering to SLAs and organizational processes.
- Support infrastructure maintenance, troubleshooting,



and operational activities to maintain service continuity.
- Participate in knowledge transfer and transition activities, taking ownership of additional Edge-related responsibilities as they are integrated into the operational scope.
- Maintain operational documentation and provide regular status updates to stakeholders as required.

Skills &

- Technologies

- Dell HCI Infrastructure
- Microsoft Windows Server Administration
- Juniper Networking Devices
- ServiceNow (Incidents, Changes, SCTASKs)
- Infrastructure Monitoring &
- Alert Management
- Hardware &
- Software Patching
- Vendor Coordination &
- Support Management
- Incident &
- Problem Management
- 24x7 Operations Support

📌 Infrastructure Support Specialist (India)
🏢 SISL Global
📍 India