Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Network Security Operations

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established procedures and operational frameworks to maintain service reliability and quality.

Daily activities include monitoring system performance, troubleshooting network and application problems, and ensuring smooth communication between technical teams and end users to support continuous business operations.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to streamline incident resolution and minimize downtime.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.

Skilled & Technical Skills:
- Must To Have Skills: Proficiency in Network Security Operations.
- Robust knowledge of network protocols, firewall management, and intrusion detection systems.
- Experience with monitoring tools and incident management platforms to ensure timely response to security events.
- Ability to analyze and troubleshoot complex network security issues in diverse environments.
- Familiarity with security compliance standards and best practices to maintain organizational security posture.

Additional Information

- The candidate should have minimum 8 years of experience in Network Security Operations.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.

15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations,



accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru