Job Title: IT Support / Desktop Support Engineer

Experience: 1-3 Years

Location: Gurugram

Employment Type: Full-Time | In office

About the Role

We are looking for a hands-on Linux & Desktop Support Engineer to manage day-to-day IT operations, provide end-user support, and maintain company IT infrastructure, systems,

networking, and assets.

Key Responsibilities

- Provide desktop/laptop support for Windows, Linux & macOS, including OS installation,

configuration, upgrades, drivers, BIOS/firmware, and troubleshooting.
- Troubleshoot hardware, software, applications, printers, peripherals, VPN, and connectivity issues.
- Install and configure business/project-specific applications, tools, packages, dependencies,

and development environments.
- Manage and troubleshoot Linux systems, including package management,

users/permissions, SSH, systemctl, services, logs, storage, processes, CLI, cron, and firewalls.
- Manage and troubleshoot LAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, switches, routers, routing,

and basic firewall configuration.
- Handle IT asset/inventory management, including allocation, tracking, warranty, repairs,

replacements, licenses, onboarding, and offboarding.
- Support Microsoft 365, Outlook, Teams, OneDrive, Active Directory/Entra ID, endpoint security, antivirus, patching, and access management.
- Coordinate with vendors, ISPs, and service providers for IT infrastructure, hardware,

software, and network issues.
- Maintain IT documentation, asset records, SOPs, and troubleshooting guides.




- Take ownership of IT support requests from identification through resolution.

Required Skills

- 1–3 years of experience in IT/Desktop Support, IT Administration, or IT Infrastructure.
- Strong hands-on knowledge of Windows & Linux and Linux troubleshooting.
- Good understanding of networking, hardware, software, and IT infrastructure.
- Experience with IT asset management and Microsoft 365.
- Working knowledge of Active Directory / Microsoft Entra ID.
- Robust troubleshooting, communication, customer-service, and problem-solving skills.
- Ability to independently manage multiple IT requests and support technical/non-technical users.

Preferred Qualifications

- IT/Computer Science degree or relevant certification such as CompTIA, Microsoft, Linux,

or ITIL.
- Experience in a SaaS, FinTech, technology, or startup environment.

Good To Have

- Linux Server Administration
- Docker / Containers
- Basic AWS & Azure knowledge
- Virtualization technologies
- Experience in SaaS, FinTech, technology, or startup environments
- Relevant IT/technical certifications

What We're Looking For

- A proactive and solution-oriented IT professional.
- Strong customer service mindset and ability to support non-technical users.
- Ability to manage multiple IT requests and prioritize effectively.
- Good documentation and organizational skills.
- Willingness to take ownership of day-to-day IT operations.
- Ability to work independently while coordinating effectively with internal teams and external vendors

📌 Information Technology Desktop Support (Gurugram)
🏢 Novus Loyalty
📍 Gurugram