The Customer Care Coordinator plays a critical role in in engaging with customers to address inquiries, aid, and foster positive relationships, along with driving the effective communication and understanding of customer needs. This will involve close collaboration with internal teams to develop effective shipment solutions to ensure a timely and effective handover to the team for seamless execution. Using their people skills and emotional intelligence, the Customer Care Coordinator helps to ensure that customers feel like a priority and are cared for in an effective way throughout their journey with Biocair.

The Customer Care Coordinator will manage communications between internal stakeholders and the customer and draw on their experience in freight forwarding to ensure that data received from Biocair’s customer portal Biocair Connect is accurate, and properly utilised in the Solution Design process. This will include shipment routing, commodity classification, packaging selection, customs value, harmonized tariff codes, and dangerous goods classifications.

Role Responsibilities Overview:

Shipment Creation:

- Enter shipment data received from Biocair’s customer portal and from email requests into transportation management system, ensuring that the following aspects of shipment design are fit for purpose:
1. Shipment invoicing / Customer payment
2. Shipment routing
3. Commodity classification
4. Packaging selection
5. Customs value.
6. Harmonized Tariff/HTS Codes
7. Hazard/Dangerous Goods Classification

- Initiate and handoff shipments.
- Submit requests for specialised or non-stock packaging solutions to Warehouse.

Customer Care Team:

- Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits.
- Regularly notify customer of shipment milestones, schedule changes, and delays




- Provide advanced support to customers using Biocair’s Shipment Portal, escalating to IT, as necessary.
- Assemble and maintain shipment files for recordkeeping to include relevant shipping documents and communications and noting all related costs.

What We Offer You: Competitive salary: INR 9,00,000 up to INR 10,00,000 annum depending on experience

Comprehensive Benefits including:

- Paid annual leave
- Pension
- Life Assurance
- Medical Insurance
- Wellness Programme

Work Structure:

Please note this is a full time role, 45 hours per week, Monday to Friday and is offered as hybrid based at our Bangalore office (Bengaluru - 560092).

This is a India based role and the right to live and work in India will need to be established during the recruitment process.

Career Growth:

Prospect to shape global operations and develop your career within a growing global organisation.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What You'll Bring:

- Essential: 10+2 level or equivalent.
- Proficiency in using software systems to manage shipments and provide customer updates.
- Strong written and spoken English communication skills.
- Basic Biology & Science courses
- Intermediate proficiency in MS Office Suite: Outlook, Word, Teams

Essential:





- Demonstrable Customer Care experience
- Good diligence / data entry
- Conflict resolution/de-escalation skills
- Ability to work with minimal supervision.
- Ability to prioritize tasks and manage changing shipment deadlines.

Desirable:

- Experience in pharmaceutical or life science industry

To learn more about Biocair, please visit us at: https://biocair.com Diversity & Inclusion:

Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: [email protected]

Right to Work:

Biocair values diversity and strives to build a culture where everyone feels welcome and included. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note

- Applicants must have the right to work in India
- Visa sponsorship is not available for this opportunity.

​

How We Recruit:

Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:

- Initial TA screening (Teams)
- First-stage interview (Teams)
- Second-stage interview (onsite)

This gives you the opportunity to meet key stakeholders and experience the team and environment firsthand.

Additional Information:

- Applications close on: Tuesday 25th August 2026 (we reserve the right to close the vacancy early should we receive enough applications).

📌 IN-/Customer Logistics Coordinator - Bangalore (India)
🏢 Biocair
📍 India