DETAILS OF THE ROLE

Position Title: Manager

Division : Human Resources

Location : Mumbai – Lower Parel

Experience : 10-15 years of experience in HR Operations, Shared Services, or HR Service Delivery

Role Summary:

The Manager - HR Operations is responsible for end-to-end HR operational excellence across the employee lifecycle. The role ensures efficient delivery of onboarding, employee records management, HR systems administration, compliance, and employee services while enhancing process effectiveness and employee experience. The incumbent will partner closely with HR Business Partners, Talent Acquisition, business stakeholders and drive continuous improvement initiatives across HR operations.

Key Responsibilities:

1. HR Operations Service Delivery:

- Manage / Partner with team for end-to-end HR Operations activities across the employee lifecycle, ensuring accuracy, timeliness, and service excellence
- Ensure seamless coordination of pre-joining and Day 1 activities, including documentation, system access, workspace readiness, and induction programs
- Partner with Talent Acquisition, IT, Admin, and business stakeholders to deliver a superior onboarding experience
- Monitor service delivery standards, SLAs and operational metrics
- Partner Operational efficiency through process standardization, automation and continuous improvement initiatives

2. Employee Lifecycle Management

- End-to-end onboarding processes for new employees across locations and business units
- Manage key employee lifecycle transactions, including confirmations, transfers, promotions, role changes, and separations
- Ensure timely execution and documentation of all employee lifecycle events
- Drive adherence to established HR policies, workflows, and approval processes

3.



HR Documentation & Records Management

- Ensure complete, accurate and compliant maintenance of employee records and personnel files in digital and physical formats
- Ensure governance mechanisms for documentation management, retention and record security
- Conduct periodic audits to ensure compliance with company policies and regulatory requirements
- Maintain data confidentiality and privacy standards across all employee records

4. HR Systems & Data Governance

- Own data integrity and governance across HRMS and related HR systems
- Ensure accurate creation, maintenance and updating of employee master data
- Drive HR data quality initiatives through regular audits and validation controls
- Generate HR dashboards, MIS reports, operational metrics to support decision-making
- Partner with HRIS and technology teams to enhance system capabilities and process automation

5. Stakeholder Management & Business Partnership

- Act as the primary point of contact for HR Operations-related matters across business functions
- Collaborate with HRBPs, Talent Acquisition, Payroll, Finance, IT, and Administration teams to ensure smooth process execution
- Build strong stakeholder relationships and ensure timely resolution of operational issues
- Provide guidance and advisory support on HR operational processes and policies

6. Employee Services & Query Resolution





- Oversee resolution of employee queries and requests related to HR operations, ensuring high levels of responsiveness and satisfaction
- Drive a service-oriented culture focused on employee experience and customer excellence
- Monitor query trends and identify opportunities to improve employee self-service and operational processes

7. Compliance, Controls & Risk Management

- Ensure compliance with organizational policies, labor regulations, statutory requirements and internal controls
- Lead internal and external audit preparedness for HR Operations-related processes
- Identify operational risks and implement mitigation measures
- Ensure strict adherence to data privacy, security, and confidentiality standards

Key Skills & Competencies

- Strong knowledge of HR Operations and employee lifecycle management
- Strong analytical and problem-solving abilities
- Expertise in HRMS/ERP systems and HR data management
- Strong communication and presentation skills
- High attention to detail with a focus on quality and compliance
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service mindset and employee-centric approach
- High integrity and commitment to confidentiality

Qualifications & Experience

- Graduate/Postgraduate degree in Human Resources, Business Administration, or a related discipline
- 8-10 years of experience in HR Operations, Shared Services, or HR Service Delivery
- Strong exposure to onboarding, employee lifecycle management, HR systems, and HR compliance processes
- Experience in managing HR operations in a multi-location workplace is preferred
- Knowledge of HR process automation, service delivery frameworks, and continuous improvement methodologies will be an added advantage

📌 Human Resources Operations Manager (Mumbai)
🏢 BDO India
📍 Mumbai