About Enkep tEnkept is a modern HRMS platform helping organizations digitize HR operations across Attendance, Leave, Payroll, Performance Management, Assets, Recruitment, Employee Lifecycle, and more. We are looking for an experienced HRMS Functional Consultant who can bridge the gap between customers and our product
.
This is a customer-facing role responsible for onboarding customers, driving product adoption, supporting implementations, and continuously improving the product through customer feedbac k.
What You'll
DoProduct Capability Demos & Solution Consult
- ingDeliver product demonstrations to qualified prospec
- ts.Understand customer HR processes and business requiremen
- ts.Recommend product configurations and best practic
- es.Support Sales during functional discussions and solution presentatio
ns.Customer Onboarding & Implementat
- ionLead end-to-end HRMS implementatio
- ns.Configure modules based on customer requiremen
- ts.Manage employee data migration and validati
- on.Conduct administrator and end-user training sessio
- ns.Plan and execute successful go-liv
es.Customer Success & Supp
- ortProvide post go-live hypercare and functional suppo
- rt.Resolve customer queries and coordinate with Engineering for product issu
- es.Monitor product adoption and customer heal
- th.Identify opportunities for additional module adopti
- on.Support renewals by ensuring high customer satisfacti
on.Product Improvem
- entGather customer feedback and enhancement reques
- ts.Recommend UI/UX and workflow improvemen
- ts.Identify recurring implementation or support issu
- es.Create knowledge base articles, SOPs, FAQs, and training materi
- al.Validate recent product releases before customer rollo
ut.
What We're Looking
- For1–3 years of HRMS implementation or functional consulting experie
- nce.Strong understanding of HR processes including Attendance, Leave, Payroll, Performance Management, Recruitment, Onboarding, Separation, Organization Structure, and Approval Workfl
- ows.Experience conducting customer demonstrations and training sessi
- ons.Excellent communication and stakeholder management ski
- lls.Ability to independently manage multiple customer implementati
- ons.Strong analytical and problem-solving abilit
- ies.Comfortable working closely with Product, Engineering, and Sales te