Tools and Tech

Workday HCM / SAP SuccessFactors Employee Central

ServiceNow HRSD

Must Have

Hands-on experience in employee lifecycle management within HR operations, GCC, GBS or shared services

Working knowledge of HR ticketing, case documentation, SLA management and employee data confidentiality

Ability to use HR systems and process documentation to execute transactions or resolve employee queries

Workday exposure for employee data lookup, transactions, reporting or process validation

ServiceNow HRSD or comparable helpdesk / case management workflow experience

Robust business English and ability to support global stakeholders from Bangalore GCC shift windows.

NICE to have

Pharma, life sciences, GCC or regulated-industry HR operations experience

Exposure to BOT / transition / knowledge-transfer environments

Experience with process documentation, knowledge-base updates, dashboards or quality checks

Data privacy, GDPR awareness, HR compliance or audit-support exposure

📌 HR Generalist Employee Lifecycle (India)
🏢 EY
📍 India