Key Responsibilities

- Store Operations
- Take complete ownership of day-to-day retail operations.
- Ensure smooth functioning of company-owned and franchise stores.
- Establish and monitor opening and closing procedures.
- Maintain operational discipline across all departments.
- Ensure adherence to company SOPs.
- Monitor store productivity and staff performance.
- Identify operational gaps and implement corrective actions.
- Ensure every outlet delivers a consistent Banwarilal Chandiwala experience.
- Franchise Operations
- Act as the central operations authority for franchise outlets.
- Support franchisees during pre-opening, launch and post-opening phases.
- Coordinate with franchisees on store setup, staffing, training, inventory and operational readiness.
- Develop a standard franchise operating system.
- Conduct regular franchise store audits.
- Track franchisee performance and identify underperforming locations.
- Create corrective action plans wherever required.
- Ensure franchisees follow company-approved pricing, customer service, inventory and brand policies.
- SOP Development

Create and continuously improve the Banwarilal Chandiwala Retail Operations Manual, covering:
- Store opening/closing
- Customer greeting
- Sales process
- Product presentation
- Billing
- Cash handling
- Inventory handling
- Stock transfer
- Stock reconciliation
- Exchange/buyback process
- Repairs
- Customer complaints
- Security
- Housekeeping
- Staff grooming
- Daily reporting
- Emergency procedures The objective is to make the business process-driven rather than person-dependent.
- Sales Operations
- Set store-wise sales targets in coordination with management.
- Monitor daily, weekly and monthly sales.
- Analyse:
- Sales per employee
- Average bill value
- Customer conversion
- Footfall
- Repeat customers
- Category-wise sales
- Gross margin




- Top-selling SKUs
- Slow-moving products
- Work with store managers to improve productivity.
- Develop sales improvement plans for underperforming stores.
- Inventory & Stock Control

Silver inventory is one of the most critical areas of the business.

The Head of Retail Operations will work closely with the Merchandise/Procurement and Finance teams to ensure:

- Accurate stock records
- Daily stock discipline
- Proper tagging
- Stock reconciliation
- Inter-store transfers
- Physical verification
- Stock ageing monitoring
- Slow-moving inventory identification
- High-value item controls
- Prevention of stock loss/shrinkage
- Regular inventory audits

Any discrepancy must be immediately investigated and reported.
- Store Audit & Compliance

Develop a structured Retail Audit System.

Regularly audit

- Sales
- Inventory
- Cash
- Billing
- Customer service
- Staff attendance
- SOP compliance
- Security
- CCTV
- Housekeeping
- Visual merchandising
- Brand standards

Prepare monthly store audit reports and corrective action plans.
- Team Management
- Lead Store Managers and operational teams.
- Define responsibilities and KRAs for store employees.
- Work with HR for recruitment of store staff.
- Establish performance review systems.
- Identify high performers and future store leaders.
- Take corrective action against poor performance.
- Develop incentive structures in coordination with management.
- Training





Build a central training program for Banwarilal Chandiwala employees.

Training should cover

- Silver knowledge
- 999/999.9 purity
- Hallmarking
- Product knowledge
- Jewellery selling
- Customer psychology
- Upselling
- Cross-selling
- Billing
- Exchange/buyback policies
- Customer complaints
- Security
- Grooming
- Brand story

All new franchise stores must complete operational training before opening.
- New Store Opening

Take operational responsibility for current franchise/store launches.

Coordinate with

Franchise Team Interior Team Procurement Inventory HR Training Marketing Store Manager

Ensure the store is completely operationally ready before launch.

Create a Pre-Opening Checklist covering:

- Staff
- Inventory
- POS
- CCTV
- Security
- Signage
- Uniforms
- Billing
- Packaging
- Marketing material
- Training
- SOP implementation
- Trial operations
- Customer Experience

Build a premium and consistent customer experience across all outlets.

Monitor

- Customer greeting
- Product presentation
- Waiting time
- Billing experience
- Packaging
- Complaint resolution
- Exchange/buyback experience
- After-sales service
- Repeat customer engagement

Customer complaints should be tracked centrally and resolved within defined timelines.
- MIS & Reporting

Create a daily/weekly/monthly retail MIS.

Daily Dashboard

- Sales
- Footfall
- Conversion
- Average bill value
- Number of bills
- Category sales
- Stock movement
- Cash/UPI reconciliation
- Major customer complaints

Monthly Review

- Store profitability
- Sales growth
- Gross margin
- Inventory turnover
- Stock ageing
- Employee productivity
- Customer acquisition
- Repeat customers
- Operational issues

Present the monthly retail performance report to the Founder/CEO.

📌 Head Retail Operations (Patna)
🏢 Bizaccen Knnect
📍 Patna