Google CCAI Developer Preferred Migration Experience Candidates with experience in any of the following will be strongly preferred:

- Genesys to Google CCAI migration • NICE CXone to Google CCAI migration • Amazon Connect to Google CCAI migration • Legacy IVR modernization programs • Dialogflow ES to CX migration • Traditional chatbot to Generative AI bot transformation • Knowledge base migration and conversational redesign initiatives • Contact center cloud migration programs Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.

Required Technical Skills

Google CCAI Technologies • Google Contact Center AI (CCAI) • Dialogflow CX • Conversational AI • Virtual Agent Development • Contact Center Automation

📌 Google Contact Center AI Developer (Bengaluru)
🏢 Infosys
📍 Bengaluru