- General Manager / Dealer Principal

Job Title

General Manager

Department

Management

Job Type

Full time

Reports To

Dealer Principal / Owner

Job Overview

We are looking for an experienced and dynamic General Manager / Dealer Principal to lead our dealership operations. The ideal candidate will be responsible for driving business growth, improving profitability, ensuring customer satisfaction, maintaining OEM compliance, and leading cross-functional teams to achieve organizational objectives.

Key Responsibilities

- Develop and execute dealership business plans and growth strategies.
- Set and monitor daily, weekly, and monthly sales and operational targets.
- Manage dealership revenue, profitability, operating expenses, and receivables.
- Lead and coordinate Sales, Service, Spare Parts, Finance, HR, and Administration departments.
- Ensure compliance with OEM standards, statutory regulations, and audit requirements.
- Build and maintain relationships with OEM representatives, institutional customers,



and fleet clients.
- Monitor business KPIs and implement improvement initiatives.
- Drive customer satisfaction and continuous process improvement.
- Develop, mentor, and evaluate department heads and employees.
- Identify new business opportunities and improve overall dealership performance.

Eligibility Criteria

Education: Graduate (MBA preferred)

Experience: 8–12+ years in Automobile Dealership Management

Required Skills

- Leadership & Team Management
- Business Planning
- Financial & Commercial Acumen
- Strategic Decision Making
- Customer Relationship Management
- Communication & Negotiation Skills
- OEM Process Knowledge

Key Performance Indicators (KPIs)
- Revenue Growth
- Profitability
- Business Target Achievement
- Customer Satisfaction Index (CSI)
- Receivables Management
- Operational Efficiency

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