About Our Client Our client is a leading consumer-focused organisation known for transforming customer experiences through technology, innovation, and design-led solutions. With a rapidly expanding footprint and ambitious growth plans, they are focused on strengthening their retail and direct-to-consumer sales operations across key markets.

- Lead the overall B2C sales strategy for the COCO business model.

- Drive revenue growth, profitability, and market penetration across regions.
- Manage and optimise sales performance across company-owned retail locations.
- Develop and execute plans for customer acquisition, conversion, and retention.
- Establish sales targets, KPIs, and performance management frameworks.
- Build, mentor, and lead large, geographically distributed sales teams.
- Collaborate with marketing, operations, product, and customer success teams to enhance business outcomes.
- Analyse market trends, competitor activities, and customer insights to identify growth opportunities.
- Ensure operational excellence and a consistent customer experience across all touchpoints.
- Drive process improvements, forecasting accuracy,



and business planning initiatives.

The Successful

Applicant - Bachelor's degree in Business, Marketing, or a related field; MBA preferred.

- 12+ years of experience in B2C sales leadership roles.
- Proven experience managing large-scale COCO retail or consumer sales operations.
- Strong track record of delivering revenue growth and exceeding sales targets.
- Experience leading multi-location teams and scaling sales functions.
- Excellent stakeholder management, negotiation, and leadership skills.
- Strong analytical capability with a data-driven decision-making approach.
- Familiarity with customer-focused, retail, home improvement, consumer durables, or allied What's on Offer - Chance to lead a large and expanding B2C sales business.
- Significant ownership and visibility with senior leadership.
- Competitive compensation package with performance-linked incentives.
- Exposure to strategic growth initiatives and business transformation programmes.
- Career progression within a fast-growing market leader.

📌 General Manager - COCO expansion - Sales (Mumbai)
🏢 Michael Page
📍 Mumbai