Company Description Jaya Group is a diversified business group with interests spanning hospitality, resorts, wellness, retail, and distribution. As the parent company of Hotel Jaya, Hotel Mayflower, Wild Planet Resorts (Nilgiris & Wayanad), Hair Tree, and APR Agencies, the group focuses on delivering exceptional customer experiences through trusted brands and strong operations. Jaya Group is driven by innovation, integrity, and sustainable growth, creating lasting value for customers, partners, team members, and local communities.

The organization offers a dynamic work environment with opportunities to grow across multiple sectors in the service industry.

Role Description The Front Office Manager is a full-time, on-site role based in Kozhikode. This role oversees the daily front office operations, including managing reception, supervising front desk team members, and ensuring efficient check-in and check-out processes.

The Front Office

Manager coordinates guest services, resolves escalated inquiries or concerns, and works closely with other departments to maintain smooth hotel operations.

Responsibilities include monitoring customer satisfaction, maintaining service standards,



managing schedules and administrative records, and supporting training and performance feedback for front office staff. The role requires a strong focus on professionalism, service quality, and creating a welcoming environment for all guests.

Qualifications

- Candidates should possess robust front office and customer service skills, with experience managing reception operations and guest interactions.
- Candidates should possess skills in customer satisfaction and communication, with the ability to handle inquiries, resolve issues, and maintain professional, clear interactions.
- Candidates should possess office administration skills, including managing documentation, scheduling, and coordination of daily front desk activities.
- Relevant experience in hospitality, hotel management, or service industry leadership is beneficial.
- Diploma or degree in Hotel Management, Business Administration, or a related field is preferred.
- Ability to lead and motivate teams, work flexible hours, and use hotel management and office software effectively.

📌 Front Office Manager (Kozhikode)
🏢 JAYA GROUP
📍 Kozhikode