Company Description Taj Mahal Palace And Tower Hotel Mumbai is a renowned hospitality establishment headquartered in Mumbai, Maharashtra, India. The hotel is part of a well-known network of properties that focus on delivering exceptional guest experiences and high service standards. Team members work in a professional, guest-centric environment that values courtesy, reliability, and attention to detail.

Joining the hotel offers opportunities to grow within the hospitality sector, learn established service protocols, and contribute to a respected brand in the industry.

Role Description The Front Office Executive is a full-time, on-site role based in Srinagar. This role involves welcoming guests, managing check-in and check-out procedures, and ensuring accurate entry of guest information in hotel systems.

The Front Office

Executive responds to guest inquiries, coordinates with other departments to fulfill guest requests, and assists with reservations and room allocations. Daily responsibilities also include handling phone calls and emails, processing payments, maintaining front desk records,



and resolving basic service issues promptly and professionally. The role requires maintaining a neat reception area, following hotel policies and procedures, and supporting a smooth and courteous front office operation at all times.

Qualifications

- Strong customer service and guest relations skills, with a skilled and courteous demeanor.
- Proficiency in basic computer applications and hotel reservation or property management systems (training can be provided).
- Effective verbal and written communication skills in English; knowledge of additional local languages is an advantage.
- Good organizational and time-management abilities, with attention to accuracy in documentation and billing.
- Ability to work in shifts, including weekends and holidays, and collaborate well with diverse teams.
- Prior experience in front office, reception, or hospitality roles is preferred but not mandatory.
- Minimum of a high school diploma; a degree or diploma in hospitality management or a related field is an added benefit.

📌 Front Office Executive (Srinagar)
🏢 Taj Mahal Palace And Tower Hotel Mumbai
📍 Srinagar