Company Description Giovanni Village Resort & Spa is a luxury destination located 14 kilometers from Bhopal’s city center and 2.5 kilometers from Ratapani Sanctuary, a recently declared tiger reserve. The resort offers guests a unique blend of jungle safaris, potential tiger sightings, and high-end hospitality. Surrounded by nature’s beauty, it provides options for adventure, relaxation, and memorable events.

The property focuses on delivering exceptional guest experiences in a serene, scenic environment. Team members are part of a service-driven culture that values guest satisfaction and lasting memories.

Role Description The Front Office Associate is a full-time, on-site role based at Giovanni Village Resort & Spa in Bhopal. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth, courteous front desk experience. Daily tasks include handling phone calls, responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining accurate records of reservations and guest details.

The Front Office

Associate will assist with payment processing, provide information about resort services and local attractions, and promptly address guest requests and concerns.



This position requires consistent professionalism, punctuality, and adherence to resort policies and standards of service.

Qualifications

- Strong customer service skills with experience in guest-facing roles and a focus on creating positive experiences.
- Receptionist and front desk skills, including check-in and check-out procedures, reservation handling, and basic administrative duties.
- Professional phone etiquette and the ability to manage incoming calls, inquiries, and messages efficiently.
- Clear and confident communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
- Attention to detail, reliability, and the ability to multitask in a rapid-paced hospitality environment.
- Basic computer literacy and familiarity with hotel management or reservation systems (training can be provided).
- Prior experience in hotels, resorts, or hospitality front office operations is preferred but not mandatory.
- Ability to work flexible shifts, including weekends and holidays, as required by resort operations.
- High school diploma or equivalent; hospitality or tourism-related education is an advantage.

📌 Front Office Associate (Bhopal)
🏢 Giovanni Village Resort u0026
📍 Bhopal