Founding QA & Customer Support (India)

Founding QA & Customer Support (India)

19 Aug
|
Top Notchh Solutions
|
India

19 Aug

Top Notchh Solutions

India

Company Description Top Notchh Solutions is a technology company focused on building innovative software products, AI-powered solutions, and scalable digital experiences that solve real-world problems. The team blends engineering excellence, strong product thinking, and rapid execution to turn ideas into impactful solutions. Current products include DubKaro, an AI-powered content localization platform, and Wolfpack, a technology-driven solution for communities, creators, and businesses.

The company builds in public, openly shares its journey, and emphasizes continuous learning and improvement.

Top Notchh

Solutions values deep thinking, relentless building, and creating measurable value for users.

What you'll actually do

- Test every user-facing flow on all products. UI/UX testing, layout on different screens, form validation, edge cases, dashboards,

onboarding, checkout, licence flows. If a button is confusing or a page loads slow, you catch it before a customer does.
- Test the product logic from a user's perspective — does a bundle actually apply the discount, does a scan actually flag the right finding, does an invoice actually get generated. Not writing internal unit tests — that's the engineers' job. You test what a real customer would experience.
- Run every Crisp chat inbox we have. Reply to product questions,

bug reports, refund requests, licence-key issues, "how do I do

X" questions. Escalate the hard ones to the founder team. Turn every recurring question into a docs entry so it doesn't come back.

- Own the bug tracker. Every issue reported by a customer or found in your own testing gets triaged, reproduced, prioritised,





and closed once fixed. You are the person who makes sure nothing drops through the cracks.
- Write short, honest test reports the team reads on Monday. What you tested, what broke, what customers asked about most.

Who this is for

- 0-1 year of professional experience. Freshers are welcome.

Interns who did reliable testing work in college are welcome.
- You use software critically. You notice when a button is in the wrong place, when a message is unclear, when a page feels slow.
- You write English clearly. Every Crisp reply and bug report you file is a piece of writing customers or engineers will read.
- You are comfortable being the only QA person in the building.

Nobody is going to hand you a test plan — you are going to build one.
- You want to see how a real software company works from the inside. Every product decision, every release, every customer conversation.

Who this is NOT for

- You want a formal QA-lead role with a team under you. This is the opposite — you own QA as a function, not manage one.
- You want to write automated test suites in Playwright/Cypress.

Different role. This one is human testing plus customer support.
- You want a strict 9-to-5 with zero flexibility either way.



We do 10 AM – 7 PM IST as core hours; the rest of the day is yours.

A customer-blocking bug or a broken payment flow might need a same-day fix once a month, and we compensate that with time off,

not with expectation.We all are available at all hours whenever you need us.

Compensation

- Salary: market rate for a fresher in India, discussed on the first call. We pay in cash first, equity is on top.
- Equity: 6% starting, 3-year vest with a 1-year cliff. Founding-

team territory — we mean it.
- Remote-first from anywhere in India. Core hours 10 AM – 7 PM

IST for customer chat coverage.
- One month of paid time off per year plus public holidays.

Take it in chunks or one long break.
- Direct access to the founders. No BDR layer, no manager,

no ticket queue between you and the people building the products.

How to apply

Send an email to [email protected] with:

- A short note on the last piece of software you used that frustrated you, and what specifically was wrong with it.

Two paragraphs, no CVs, no cover-letter templates.
- A link to any product you have tested, any bug report you have filed publicly, or any Crisp/Intercom-style inbox you have worked. Optional but useful.
- Your CV as a PDF attachment.

We reply to every serious application within 5 business days.

If your writing in the email is careful and specific, you go to the next round.

Top Notchh Solutions is an equal-opportunity workplace. We do not care about your college, your last job title, or your

GitHub star count. We care about whether you can find bugs and reply to customers with judgement.

📌 Founding QA & Customer Support (India)
🏢 Top Notchh Solutions
📍 India

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