Role & responsibilities

- Lead, guide and motivate the sales team to achieve individual and overall sales targets.

- Handle important customers and high-value sales personally when required.

- Ensure customers receive a premium and personalized buying experience.

- Train and mentor sales executives on product knowledge, customer handling and sales techniques.

- Track sales targets and prepare regular performance reports for management.

- Handle customer escalations and ensure timely resolution of complaints.

- Maintain strong relationships with existing customers and support customer retention.

Professional Qualities & Personal Attributes

- Excellent grooming and professional appearance suitable for a premium jewellery showroom.

- Well-presented and appropriately dressed in formal / premium business attire.

- Strong leadership and team management

- Excellent customer service and relationship management

- Good knowledge of jewellery products, designs, metals, gemstones and pricing

- Strong sales and target-achievement orientation

- Good communication skills with a polite, confident and respectful manner.

- Good listening skills and ability to understand customer requirements and addressing the same through sales executive.

- Willingness to learn customer psychology and effective selling techniques.





- Good common sense and ability to understand situations and respond appropriately.

- Strong discipline, punctuality and professional behavior.

- Honest, trustworthy and responsible, especially while handling jewellery and customer information.

- Positive attitude and willingness to accept feedback and improve.

- Customer-oriented approach with patience and courtesy.

- Ability to work as part of a team.

- Presentable personality and confidence to interact with premium customers.

Preferred candidate profile

- 10+ years of relevant experience, preferably in jewellery, diamonds, luxury retail or premium retail.

- BBA / MBA / Engineering / Any Graduate.

- Proven experience in sales/team management and retail operations.

- Robust leadership and people-management skills.

- Excellent communication, negotiation and customer-handling abilities.

- Strong understanding of sales targets, conversion and customer relationship management.

- Ability to handle high-value customers and complex sales situations.

- Strong analytical and decision-making skills.

- Good knowledge of MS Excel and reporting.

- Professional personality with a customer-first approach.

- Ability to work in a target-driven and fast-paced environment.

Note: Working hours and weekly offs will be as per the requirements and operating schedule of the retail jewellery business.

📌 Floor Manager (Hyderabad)
🏢 Ananth Diamonds
📍 Hyderabad