Key Responsibilities - Perform first-level troubleshooting for operating systems and hardware (Windows).

- Support break-fixes for standard software and specialist application software.
- Install and uninstall supported software as required to resolve incidents.
- Build or rebuild workstation images for incident resolution.
- Coordinate maintenance of supported end-user software.
- Execute desktop/laptop patch updates and manage antivirus/encryption.
- Configure and troubleshoot mobile handsets and iOS devices.
- Log, track, and close OEM hardware calls.
- Conduct user CSAT feedback collection for resolved tickets.
- Provide telephone and remote support as needed.
- Support VIP/Executive users with special attention and priority management.
- Coordinate support for printers, scanners,



and video conferencing devices.
- Maintain systems up-to-date with patches and antivirus updates.
- Assist in office movements or recent rollouts.
- Provide month-end support for extended hours.

Overview - • Provide Level 1 support for customer-specific applications and systems.

- • Coordinate with teams for efficient incident resolution and system updates.
- • Focus on end-to-end support including patch management and hardware refresh.
- • Ensure confidentiality of customer data and maintain high customer satisfaction.

Requirements - Not provided

📌 Desktop Support Engineer (Chennai)
🏢 Welocity.ai
📍 Chennai