Desktop Support Engineer

Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical assistance and support to end users. The role involves troubleshooting hardware, software, operating system, network, email, and peripheral-related issues through onsite and remote support.

Key Responsibilities

- Provide L1/L2 technical support to users through phone, email, chat, ticketing system, and onsite assistance.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot Windows 10/11 operating system issues, application problems, system performance, boot issues, and BSOD errors.
- Configure and troubleshoot Outlook, Microsoft Teams, OneDrive, SharePoint, and other business applications.
- Support Active Directory tasks including user accounts, password resets, permissions, and group membership.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and basic TCP/IP connectivity issues.
- Install operating systems, drivers, applications, security tools, and required updates.
- Provide remote support using approved remote-access tools.
- Maintain IT asset inventory and ensure proper allocation and tracking of IT equipment.
- Create, update, and close incidents/service requests in the IT ticketing system.
- Escalate unresolved or complex issues to the appropriate L2/L3 or infrastructure teams.
- Document troubleshooting steps, resolutions, and knowledge-base articles.
- Support employee onboarding by preparing laptops, accounts,



software, and peripherals.
- Maintain a high level of customer service and communicate technical issues clearly to non-technical users.

Required Technical Skills
- Strong knowledge of Windows 10/11.
- Good understanding of desktop/laptop hardware, BIOS/UEFI, RAM, HDD/SSD, printers, and peripherals.
- Knowledge of Active Directory and basic Group Policy.
- Understanding of TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and VPN.
- Good knowledge of Microsoft Office/365 and Outlook troubleshooting.
- Experience with IT service/ticketing tools.
- Knowledge of antivirus, endpoint security, and basic IT security practices.
- Ability to perform remote and onsite troubleshooting.

Qualifications
- Diploma/Bachelor's degree in Computer Science, IT, Electronics, or a related field.
- 1–3 years of experience in Desktop Support, IT Support, Service Desk, or a similar role.
- Good verbal and written communication skills.
- Robust analytical and problem-solving abilities.
- Ability to work independently as well as part of an IT support team.

Preferred Certifications
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
- Microsoft certifications
- CCNA

Key Performance Indicators
- Timely resolution of incidents and service requests.
- Compliance with SLA and IT support procedures.
- User/customer satisfaction.
- Accurate ticket documentation.
- Effective asset and inventory management.
- Reduction of recurring technical issues.

📌 Desktop Support Engineer (New Delhi)
🏢 D Succeed Learners Private
📍 New Delhi