Job Purpose To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

Key Responsibilities

- Manage Ocean Export operations across all branches in the assigned region.
- Ensure timely and accurate shipment execution, documentation, billing, and file closure.
- Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
- Drive process standardization, SOP compliance, and continuous improvement.
- Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
- Handle critical customer escalations and ensure timely resolution of service issues.
- Work closely with Sales and KAM teams to support customer retention and business growth.
- Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
- Provide regular operational MIS and performance updates to Senior Management.

Cualifications & Experience:




- Graduate in any discipline; qualification in Logistics/Supply Chain/International Trade will be an advantage.
- 6–10 years of relevant experience in Ocean Export Operations, preferably within a freight forwarding.
- Strong knowledge of ocean export documentation and shipping processes.
- Valuable understanding of shipping lines, Incoterms, BL procedures, and export compliance.
- Prior experience in team handling and operational supervision is preferred.

Core Competencies

- Strong operational and problem-solving skills.
- Customer-focused approach.
- Team leadership and people-management skills.
- Excellent coordination and communication skills.
- Ability to work under pressure and manage multiple shipments simultaneously.
- Strong attention to detail and process orientation.
- Good working knowledge of MS Office and freight forwarding systems.

📌 Deputy Manager – Ocean Export Operations (Mumbai)
🏢 Savino Del Bene
📍 Mumbai