Position: Customer Technical Services (CTS) Engineer – North India

Department: Technical Services

Location: Delhi/NCR

About the Role The Customer Technical Services (CTS) Engineer will be responsible for providing comprehensive technical support to customers across the automotive and non-automotive segments in North India. The role involves supporting customer trials, product validation, application development, troubleshooting processing issues, and ensuring successful product approvals. The incumbent will work closely with Sales, R&D;, Production, Quality, and customers to deliver technical solutions that enhance customer satisfaction and drive business growth.

Responsibilities

Customer Technical Support:

- Provide in office and remote technical support to customers for processing, application development, and troubleshooting.
- Conduct customer visits to understand processing challenges and recommend suitable material solutions.
- Support customers during machine trials, product development, and production scaleup activities.
- Assist customers in optimizing processing parameters to achieve desired product performance.

Customer Trials & Product Validation:

- Plan, coordinate, and execute customer trials for new and existing products.
- Monitor trial performance and document observations, process parameters, and outcomes.
- Ensure successful product validation and customer approvals.
- Coordinate trial schedules with customers, Sales, Production, and R&D; teams.

Application Development:

- Collaborate with customers to develop customized material solutions for automotive and non-automotive applications.
- Support new application development for segments such as Automotive, Electrical & Electronics, Home Appliances, Consumer Durables, Furniture, Industrial, and Packaging.




- Recommend product modifications based on customer requirements and processing conditions.

Product Approvals & Certifications:

- Drive customer product qualification and approval processes.
- Prepare technical documentation required for customer approvals.
- Coordinate with Quality Assurance and R&D; to address customer technical queries.
- Ensure compliance with customer specifications and industry standards.

Cross-Functional Coordination:

- Work closely with the Sales team to provide technical support during customer meetings and new business development.
- Coordinate with R&D; for product improvements and customized developments.
- Liaise with Manufacturing and Quality teams to ensure consistent product performance.
- Support new product launches and commercial implementation.

Complaint Handling & Troubleshooting:

- Investigate customer complaints related to product performance and processing.
- Conduct root cause analysis in collaboration with internal teams.
- Recommend corrective and preventive actions (CAPA).
- Prepare technical investigation reports and ensure timely closure of customer concerns.

Documentation & Reporting:

- Prepare detailed customer visit reports, trial reports, and technical presentations.
- Maintain records of application developments, customer feedback, and technical approvals.
- Submit periodic activity reports and update CRM systems as required.





Training & Technical Knowledge Sharing

- Conduct product and application training sessions for customers and internal sales teams.
- Stay updated with the latest polymer technologies, processing techniques, and industry trends.
- Support technical seminars, exhibitions, and customer awareness programs.

Qualifications

- B.E./B.Tech in Polymer Engineering, Plastics Engineering, Chemical Engineering, Mechanical Engineering, or a related discipline.
- Master's degree in Polymer Science or Plastics Technology will be an added advantage.

Skill Requirement:

Technical Competencies

- Strong understanding of polymer compounds, masterbatches, and plastic processing.
- Knowledge of injection moulding, extrusion, blow moulding, and related processing technologies.
- Familiarity with automotive material standards and approval processes.
- Product troubleshooting and root cause analysis.
- Application development and process optimization.
- Technical report preparation and documentation.

Behavioral Competencies

- Strong analytical and problem-solving skills.
- Excellent communication and presentation abilities.
- Customer-focused approach.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong planning, coordination, and time management skills.
- Willingness to travel extensively across North India.

Preferred Skills

Candidates from the following industries will be preferred:

- Plastic Compounds
- Masterbatches
- Polymer Manufacturing
- Engineering Plastics
- Automotive Components
- Plastic Processing Industry
- Specialty Polymer Solutions

Travel Requirement: Extensive travel across North India for customer visits, trials, technical support, and application development.

📌 Customer Technical Support (Delhi)
🏢 JJ Plastalloy
📍 Delhi