About The Company

Freyja is a fashion tech startup focused on transforming global fashion through innovation and technology-driven solutions. The company draws inspiration from leading fashion capitals such as London, Paris, Tokyo, Milan, Seoul, and New York City to create unique, forward-thinking experiences. Freyja blends chic, romantic, avant-garde, and sophisticated styles while embracing fashion-forward cultural influences.

The team is committed to promoting sustainable and ethical practices in every aspect of the business. Applicants can expect to join a creative, dynamic environment that values bold ideas and responsible innovation.

About The Role The Customer Support Representative is a full-time remote role responsible for delivering high-quality support to Freyja’s global customer base. In this role, you will respond to customer inquiries via email, chat, and other digital channels, ensuring timely, clear, and empathetic communication. You will assist customers with account-related questions, order issues, product information, and basic technical troubleshooting related to the platform.

The position involves logging and tracking support requests, escalating complex issues when needed, and following up to ensure resolution and customer satisfaction. You will collaborate closely with cross-functional teams to share customer feedback, contribute to support documentation, and help improve overall user experience.

Qualifications

- Strong Customer Support and Customer Service skills, with a focus on empathetic, solution-oriented interactions.
- Ability to maintain high levels of Customer Satisfaction through proactive follow-up and clear expectations.
- Excellent Communication skills,



including concise written communication and professional digital etiquette.
- Proficiency in Troubleshooting common user and account issues, with the ability to escalate technical problems appropriately.
- Comfort working in a rapid-paced startup environment and adapting to evolving processes and tools.
- Prior experience in e-commerce, fashion, or tech support is beneficial but not required.
- Reliable internet connection, strong time-management skills, and the ability to work independently in a remote setting.
- Relevant education or training in customer service, communications, or a related field is a plus.

Responsibilities The Customer Support Representative will be responsible for managing and resolving customer inquiries efficiently across multiple channels, including email and chat platforms. You will ensure each customer interaction is handled with professionalism, empathy, and a focus on problem-solving. Your key responsibilities include maintaining detailed records of support requests, troubleshooting technical issues, and providing accurate product information to enhance the customer experience. You will work collaboratively with product and technical teams to escalate unresolved issues and contribute to the continuous improvement of support resources and documentation. Additionally,



you will analyze customer feedback to identify common issues and suggest improvements to enhance overall satisfaction. Your proactive approach will help foster long-term customer relationships and promote brand loyalty.

Benefits

Freyja offers a competitive benefits package designed to support the well-being and professional growth of its employees. This includes flexible remote work arrangements, allowing you to work from anywhere, and a supportive team environment that encourages innovation and creativity. Employees receive ongoing training and development opportunities to enhance their skills and career trajectory.

The company promotes a healthy work-life balance with generous paid time off, holiday leave, and wellness programs. Additionally, Freyja provides opportunities for career advancement within a rapidly growing startup, along with access to exclusive industry events and collaborations. The company values diversity and inclusion, fostering a respectful and collaborative workplace culture that celebrates unique perspectives and ideas.

Equal Opportunity

Freyja is an equal opportunity employer. We are committed to creating an inclusive setting where all employees and applicants are treated with respect and fairness. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.

Our goal is to build a diverse team that reflects the global community we serve, and we welcome candidates from all backgrounds to apply and contribute to our innovative journey in redefining fashion technology.

📌 Customer Support Representative (India)
🏢 FetchJobs.co
📍 India