Job Title: Customer Support

Location: Ahmedabad

Experience: 0 to 1 year(Freshers with strong aptitude can apply)

KiarX is a revolutionary mining management platform developed by Uddeshya Technologies Pvt. Ltd. that integrates all mining business operations into a single web and mobile platform. Our solutions enable real-time production monitoring, trip analysis, fleet management, driver performance tracking, machinery maintenance, diesel monitoring, and operational reporting, helping mining companies improve efficiency through digital transformation.

Role Description

We are looking for a Customer Support who will act as a bridge between our clients, operations team, and technical team. The role involves providing technical support, testing recent software features before release, identifying and reporting bugs, coordinating with developers for issue resolution, and assisting clients in using KiarX products effectively. The candidate should possess strong communication skills and a problem-solving mindset.

Key Responsibilities

- Provide technical support to clients through calls, emails, and remote sessions.
- Understand client issues, troubleshoot problems, and provide timely resolutions.
- Test new website and mobile application features before deployment.
- Identify, document, and report software bugs with proper reproduction steps.
- Coordinate with the development team for bug fixes and feature improvements.
- Verify resolved issues before closing support tickets.
- Assist in software implementation and client onboarding.
- Conduct product demonstrations and user guidance sessions whenever required.
- Maintain issue logs,



testing reports, and client support documentation.
- Monitor system performance and escalate critical issues promptly.
- Coordinate with the Operations team to resolve field-related software issues.
- Ensure a high level of customer satisfaction through professional communication and timely follow-ups.

Requirements

- Bachelor's degree in Computer Science, Information Technology, BCA, B.Sc. (IT), MCA, or a related field.
- 0–1 years of experience in Technical Support, Software Testing, QA, or Client Support (Freshers with good technical aptitude may also apply).
- Basic understanding of software testing concepts and bug reporting.
- Familiarity with web applications and mobile applications.
- Good analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to interact professionally with clients.
- Basic knowledge of SQL, APIs, or ticketing tools will be an added advantage.
- Strong attention to detail and documentation skills.
- Ability to manage multiple tasks and work collaboratively with cross-functional teams.

Benefits

- Work on cutting-edge mining technology products.
- Hands-on exposure to software testing and client support.
- Opportunity to work closely with product and development teams.
- Professional learning and career growth opportunities.
- Dynamic and collaborative work environment.

How to apply

Interested candidates can apply by submitting their updated resume through our official hiring portal:

https://hiring.kiarx.com/

Please visit the Customer Support job opening and submit your application under the respective post.

📌 Customer support (Ahmedabad)
🏢 KiarX
📍 Ahmedabad