The RoleAs a Customer Support Executive, you will be responsible for managing customer queries and orders across channels, resolving issues efficiently and coordinating with internal teams to ensure a seamless customer experience from purchase to delivery.

Key Responsibilities

- Handle customer queries through WhatsApp, calls, email and other customer communication channels
- Assist customers with product information, orders, payments, delivery timelines and gifting requirements
- Manage and track customer orders from placement to successful delivery
- Coordinate with the operations, dispatch, logistics and sales teams to resolve order-related issues
- Proactively follow up on delayed, incomplete or exceptional orders
- Handle customer complaints with empathy, patience and a solution-oriented approach
- Maintain accurate records of customer interactions, orders and resolutions
- Support corporate and festive gifting enquiries and coordinate with the sales team for lead conversion
- Assist customers with product recommendations based on their requirements
- Monitor customer feedback and identify recurring issues or opportunities to improve the customer experience
- Maintain daily/weekly reports related to customer queries, orders, complaints and resolutions
- Ensure all customer communication is professional, timely and aligned with the Saffron & Mishri brand tone

What We're Looking For

- 1–2 years of experience in customer support, customer experience,



order management or a similar role
- Excellent verbal and written communication skills
- Strong interpersonal skills with a naturally warm and helpful approach
- Valuable attention to detail and ability to manage multiple orders simultaneously
- Strong follow-up and coordination skills
- Comfortable working with WhatsApp, email, Excel/Google Sheets and CRM/order management systems
- Ability to stay calm and solution-oriented while handling customer complaints
- Prior experience with D2C, e-commerce, retail, hospitality or premium/luxury brands will be an advantage
- Strong sense of ownership and urgency

The Ideal CandidateYou are someone who believes that customer experience doesn't end at checkout. You enjoy speaking to people, solving problems and making things happen behind the scenes. You are organised, proactive and comfortable working in a fast-paced environment where every order matters. Why Join Saffron & Mishri?

- Work with a fast-growing premium Indian mithai and gifting brand
- Be part of a team building a modern luxury brand rooted in Indian craftsmanship
- Opportunity to work across D2C, festive gifting and corporate gifting
- A role with high ownership and direct impact on customer experience

How to ApplySend your CV to [email protected] with the subject line: Application – Customer Support Executive | Vitalpro Consumer Pvt Ltd

Location: Mumbai

📌 Customer Support Executive (Mumbai)
🏢 Vitalpro Consumer
📍 Mumbai