Customer Support Executive Office Location: Gurugram, Haryana ( On-site working) Contact Person: HR Nilaya, or share your resume with (phone hidden) & [email protected].

Interview

Mode - Face to Face only (No Virtual rounds) Working days- 6 days working with a roster off Languages Preferred - English Salary- 2.5 - 4 LPA PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

- Handle inbound and outbound calls to address customer queries and concern.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.

Required Skills

- Excellent communication skills (verbal and written).
- Ability to handle customer queries efficiently and politely.




- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call centre or customer support role is a plus.
- Freshers and experienced both can apply.
- Minimum education: Graduate.
- Salary package 2.5 LPA to 4LPA. What do we offer?
- Amazing work culture.
- Complete the Day shift.
- 6 Day working1 Roster off
- Unlimited Incentives
- Positive opportunity for career progression.
- GMC- Group medical coverage
- Gratuity is paid as per applicable law, which is over. ISMS Responsibilities:
- Be aware and comply with the ISMS Policy, procedures, and objectives;- Actively participate in ISMS exercises;- Request access to information from their Team Leaders/ Executives;- Report known and suspected security incidents to the IT Helpdesk.
- Protect the secrecy of passwords; and-Protect information assets used by them against compromise of the confidentiality, integrity, or availability. Interested candidates can share their resume with [email protected] or WhatsApp to (phone hidden).

📌 Customer Support Executive (Gurugram)
🏢 Policybazaar.com
📍 Gurugram