Customer Support – Voice Process

Job Title: Customer Support Executive – Voice Process

Process: Customer Support

Employment Type: Full-Time

Work Mode: Work From Office (WFO)

Shift: Rotational / Night Shift

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our Customer Support Voice Process. The ideal candidate should have strong English communication skills, a customer-first approach, and the ability to handle customer queries professionally over the phone.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain a high level of customer satisfaction through effective communication.
- Follow standard operating procedures and process guidelines.
- Document customer interactions and update relevant information accurately.
- Escalate complex issues to the appropriate team when required.
- Meet defined quality, productivity, and customer service targets.




- Maintain professionalism and empathy while interacting with customers.

Required Skills

- Excellent English communication skills – verbal and written.
- Good listening and interpersonal skills.
- Strong customer-handling and problem-solving abilities.
- Ability to work in a quick-paced environment.
- Basic computer knowledge and familiarity with MS Office.
- Willingness to work in rotational/night shifts.

Eligibility

- Freshers and experienced candidates can apply.
- Candidates with prior experience in customer service, BPO, or voice process will be preferred.
- Graduation/12th qualification as per process requirements.

- Why Join Us?

- Opportunity to build a career in the customer service/BPO industry.
- Professional work environment.
- Training and development opportunities.
- Growth opportunities based on performance.

📌 Customer Support Associate (Kochi)
🏢 Sutherland
📍 Kochi