About the RoleWe are looking for a professional, proactive, and customer-focused Customer Support Executive to manage day-to-day customer interactions across phone calls and digital platforms. The candidate will be responsible for providing timely assistance, resolving customer queries, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer calls, social media comments, DMs, and inquiries professionally.
- Respond to customer queries promptly with accurate and relevant information.
- Understand customer concerns and provide appropriate solutions.
- Follow up with customers to ensure issues are resolved effectively.
- Escalate complex or unresolved concerns to the appropriate team.
- Maintain clear records of customer interactions and follow-ups.
- Identify recurring customer concerns and communicate feedback to the relevant teams.
- Represent the company professionally in every customer interaction.
Requirements
- Excellent verbal and written communication skills.
- Confident and professional approach to customer interactions.
- Comfortable handling phone calls and social media communication.
- Basic knowledge of Instagram, WhatsApp, email, and computer applications.
- Strong listening, problem-solving, and follow-up skills.
- Patient, responsible, organized, and customer-oriented.
- Prior customer support experience is preferred but not mandatory.
Key Performance Areas
- Response time and query handling efficiency.
- Customer query resolution and follow-up.
- Quality and professionalism of communication.
- Customer satisfaction and overall service experience.
We welcome applications from candidates of all backgrounds who are motivated to build a career in customer support.
📌 Customer Support Executive (India)
🏢 Altagic - AI Performance Agency
📍 India
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