Customer Success Manager –

Work Timing

- This role requires the candidate to work USA East Coast hours.

About omniXM omniXM is a SaaS-based market leader providing customer engagement solutions for the food & service industry.

We are expanding into health and fitness sectors.

Our solutions are deployed globally across 50+ Fortune 500 companies, and we’re just getting started!

If you enjoy daily challenges, consider yourself a self‑starter, and thrive in a fast‑growing, low‑ego start-up environment, this role could be perfect for you.

Who We’re Looking For A Customer Success Manager who:

- Thrives in a fast-paced, highly challenging, and rewarding workplace
- Is passionate about helping customers improve their experience
- Excels in client‑facing roles
- Enjoys coaching customers toward success
- Has strong business ethics and a service‑oriented mindset
- Embodies startup culture with an “all hands-on deck” attitude

Your Typical Day Will Include

- On‑boarding new customers
- Driving customer satisfaction through product adoption and usage
- Demonstrating the value of omniXM through exceptional customer support
- Building and strengthening customer relationships
- Identifying upsell opportunities




- Managing and responding to calls and emails
- Following up on customer communications
- Resolving and documenting customer issues across billing, product support, and account satisfaction
- Handling technical and non‑technical inquiries with urgency
- Managing and supporting a set of named accounts

What You Need

- 2+ years of sales or business management experience
- BA/BS degree or equivalent practical experience
- Experience handling a high volume of customer requests/emails
- Strong communication and presentation skills (phone, video, email)
- Resourcefulness and a bias for action
- Excellent verbal and written communication
- Robust organizational and multi‑tasking skills under deadlines
- Understanding of SaaS business models and Customer Success frameworks
- Enthusiasm for technology and quick learning ability
- Ability to ask strategic questions in senior corporate environments
- Patience, positivity, and calmness during crises

What We Offer

- Competitive salary plus bonuses
- Family‑first culture with strong life‑work balance
- Freedom and flexibility to influence and guide the company’s direction
- Learn more at: https://www.omnixm.com

📌 Customer Success Manager (Maharashtra)
🏢 omniXM
📍 Maharashtra