Role OverviewAs a Customer Success Associate at Nervex Health, you will own the end-to-end health, retention, and growth of a portfolio of hospital pharmacy accounts. You are a revenue and relationship owner, not a back-office support function.

In this role, you will act as a trusted operational and procurement advisor to hospital administrators, pharmacy heads, and procurement leaders. Your mission is to drive product adoption, maximize supply chain efficiency, ensure seamless onboarding, and unlock expansion opportunities across your accounts.

What You DoAccount Growth &

- Commercial Ownership

- Drive Portfolio Revenue: Own renewals, retention, and Net Revenue Growth targets across your assigned hospital accounts.
- Identify Expansion: Proactively discover and execute upsell and cross-sell opportunities within existing accounts to deepen Nervex Health’s footprint.
- Demonstrate ROI: Continuously track, quantify, and communicate measurable business value (procurement savings, inventory management, returns management) to key customer stakeholders throughout their lifecycle.

Onboarding, Adoption & • Operational Success

- Client Activation: Lead new customer onboarding and post-go-live execution to showcase immediate value creation and strong initial product adoption.
- Driving Utilization: Conduct web-based and on-site meetings, user training, and operational check-ins to build deep product utilization among pharmacy end-users.
- Structured Reviews: Prepare and lead impactful Business Reviews (QBRs/MBRs) with senior executive sponsors and pharmacy heads, delivering strategic recommendations and updates.

Risk Management & • Voice of Customer

- Proactive Retention Strategy: Monitor account health indicators, usage data, and purchasing patterns to detect early signs of churn risk or dissatisfaction, executing swift recovery plans.
- Rapid Issue Resolution:



Act as the primary point of contact for high-level account escalations, collaborating cross-functionally to resolve issues with urgency.
- Product & • Service Feedback:

Translate ground-level customer feedback into actionable insights for our product, operations, and supply chain teams to drive continuous improvement.

What We Are Looking ForNeed-to-Have Requirements

- Bachelors Degree
- 1–5 years of experience in Customer Success, Account Management, Hospital Operations, or Healthcare Sales.
- Commercial & • Growth Mindset:

Strong commercial mindset with comfort in selling and negotiation.
- Robust Communication & • Stakeholder Management:

Ability to build relationships and present credibly to both senior executive sponsors and day-to-day pharmacy managers.
- Data-Literate & • Analytical:

Comfortable leveraging data, metrics, and report outputs to evaluate account health, spot trends, and build executive decks.
- MS Office Suite
- High Ownership & • Bias for Action:

Self-starter who proactively solves problems, follows through, and navigates engagements to completion.
- Flexibility for Travel: Willingness to visit hospital client sites (limited to a city) as needed to conduct business reviews, trainings, or relationship-building sessions.

Good-to-Have Requirements

- Masters Degree in Hospital Management, Healthcare MBA or General MBA
- Prior experience or background in hospital pharmacy management, pharmaceutical supply chain, or healthtech environments.

What We Don’t Want

- Purely Support-Oriented Profiles: We are seeking revenue-minded relationship managers, not ticket-resolvers waiting for inbound calls.
- Low Ownership / Escalation-Passers: Individuals who simply pass customer issues to other teams rather than driving cross-functional resolution to completion.
- Activity Without Outcomes: We value tangible customer outcomes, retention, and adoption over vanity metrics like volume of logged calls or sent emails.

📌 Customer Success Associate (Hyderabad)
🏢 Nervex Healthtech
📍 Hyderabad