Company Description UNext Learning is dedicated to making higher education affordable and accessible to a broad and diverse learner base. The company offers a full-stack technology platform that enables universities and colleges to deliver online courses and degree programs. These programs focus on re-skilling, up-skilling, and workforce development for learners aiming to advance their careers.

UNext Learning partners closely with institutions and learners to drive tangible outcomes and meaningful impact. The organization strives to be a lifelong learning companion, helping learners unlock their potential without barriers related to cost or location.

Role Description The Customer Success Associate – Edtech role is a full-time, on-site position based in the Greater Bengaluru Area. In this role, the associate will guide learners through their journey on UNext Learning’s platform, ensuring smooth onboarding, addressing queries, and resolving issues in a timely and empathetic manner. The role includes monitoring learner progress, sharing updates on program milestones, and proactively engaging with learners to encourage course completion and satisfaction.

The associate will collaborate with academic and operations teams to escalate and resolve complex concerns, gather feedback,



and recommend improvements to enhance the learning experience. Daily responsibilities also involve maintaining accurate records in CRM tools, preparing basic reports on learner outcomes, and supporting initiatives that drive learner retention and success.

Qualifications

- Ability to build strong learner relationships, with skills in Customer Engagement and Customer Satisfaction.
- Experience providing responsive, solution-oriented Customer Support and contributing to Customer Retention.
- Strong Analytical Skills to interpret learner data, track trends, and support data-informed decisions.
- Transparent and professional verbal and written communication skills, with active listening and empathy.
- Proven ability to work collaboratively with cross-functional teams in an education or service-oriented environment.
- Comfort with using CRM or customer support tools and basic proficiency in MS Office or similar applications.
- Bachelor’s degree in any discipline; experience in edtech, higher education, or customer success is an advantage.
- Adaptability, problem-solving mindset, and a genuine interest in supporting learner growth and success.

📌 Customer Success Associate - Edtech (Bengaluru)
🏢 UNext Learning
📍 Bengaluru