Job Title: Customer Sales Associate – International Voice & Chat (Freshers) Location: Pune We are looking for enthusiastic and customer-oriented Graduate Freshers to join our International Voice & Chat process in Pune. This is an excellent prospect to start your career in the BPO industry, where you will interact with international customers, resolve their queries, and provide a seamless customer experience through voice and chat support.

Key Responsibilities - Handle inbound and outbound customer interactions via voice and chat.

- Understand customer requirements and provide appropriate solutions.
- Deliver exceptional customer service while maintaining professionalism.
- Ensure adherence to process guidelines, quality standards, and productivity metrics.
- Accurately document customer interactions in the system.




- Work collaboratively with the team to achieve business goals.

Eligibility

Criteria - Graduate freshers are eligible to apply.

- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving skills.
- Willingness to work in rotational shifts.
- Basic computer knowledge and typing skills.
- Candidates with prior BPO experience may also apply.

Work Schedule - 5 days working

- 2 rotational weekly offs
- Rotational shifts (as per business requirements) How to Apply Interested candidates can share their CV via WhatsApp.

Contact Person: HR Khushboo Sethi Contact Number: (phone hidden)

📌 Customer Service Representative - Fresher (Pune)
🏢 WNS
📍 Pune