About The Company

Calls Experts is a reputable global contact center solutions provider with over 15 years of experience serving clients primarily across North America. Our company specializes in connecting qualified prospects with licensed insurance professionals through exceptional customer engagement and communication strategies. We pride ourselves on delivering high-quality outbound and inbound call services that help our clients grow their businesses and achieve their sales and customer satisfaction goals.

Our team is composed of dedicated professionals committed to excellence, innovation, and continuous improvement in the contact center industry.

About The Role

We are seeking a confident and motivated Cold Calling Agent to join our fully remote team. This role involves making outbound calls to prospective clients, engaging them professionally, and pre-qualifying leads for life insurance and final expense quotes. The ideal candidate will excel in handling objections, building rapport quickly, and maintaining a positive attitude throughout interactions.

Please note that this position does not involve selling insurance directly; licensed sales advisors will handle all consultations and sales processes. Your primary focus will be on generating qualified leads and transferring them to our licensed sales team, thereby playing a vital role in our client acquisition process.

Qualifications The ideal candidate should possess excellent spoken English with a clear, professional accent and demonstrate strong communication and active listening skills. Prior experience in call centers, appointment setting, lead generation, or customer service is preferred. Candidates should be confident in handling objections and difficult conversations while maintaining professionalism.

Self-motivation, a positive attitude, and a willingness to learn are essential qualities. Adaptability to different campaigns and projects, along with the ability to build rapport quickly and identify customer needs, are highly valued.



Strong technical aptitude and comfort working in a virtual environment are also required.

Responsibilities

- Make outbound calls to prospective clients, primarily for lead generation and appointment setting.
- Engage potential customers professionally to build rapport and trust.
- Pre-qualify prospects for life insurance and final expense quotes based on their needs and eligibility.
- Handle objections confidently, keeping conversations moving forward towards the next step.
- Gather accurate and detailed customer information during calls.
- Transfer qualified prospects seamlessly to licensed sales advisors for further consultation and sales.
- Maintain a high level of professionalism while adhering to quality and performance standards.
- Maintain detailed records of calls and interactions in the company CRM system.
- Continuously improve communication skills and product knowledge through ongoing training and feedback.

Perks Our employees enjoy a competitive compensation package that includes a base salary of $500 per month, with the opportunity to earn performance-based bonuses of up to $500 USD monthly. Paid overtime is provided for approved hours worked beyond the standard schedule, ensuring fair compensation for extra effort. The role offers flexible scheduling within the specified hours, allowing work between 9:00 AM and 9:00 PM EDT, with five days of work per week. We also provide a comprehensive one-week virtual training program, which is paid after successful onboarding and completion of the first month. Our remote work setup allows you to work from the comfort of your home, provided technical requirements are met, including a reliable internet connection and suitable hardware.

Equal Opportunity

Calls Experts is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, ethnicity, gender, age, religion, disability, sexual orientation, or any other protected characteristic. We believe in providing equal employment opportunities and fostering a workplace culture where everyone can thrive and grow professionally.

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