Job Title : Executive - Retail Customer Care (QRU) Band/ Grade: Off Roll Reporting To :

- Jr.

Associate/Associate Department: Retail Customer Service Locations hiring for: Mohan Estate, Delhi State : Delhi Responsibilities for the Job Salary 22k PF Insurance Key Responsibilities:

- • Resolving enquires/requests received from the internal and external customers through non-voice / voice channels and reverting with the appropriate resolutions within the stipulated TAT • Follow up with various departments required to ensure that appropriate action is taken on each & every request/ /complaint made by the external customers/internal customers.
- Providing the standardized response to the customer queries while adhering to the quality aspects set.
- Familiarity with CRM systems and practices, tracking of customer interactions and different queries, details of complaints, comments, inquiries, requests via CRM.




- Meet personal/team qualitative and quantitative targets • Good interpersonal, analyzing & problem solving skills by means of effective & efficient communication.

Other

Responsibilities (If Any)

- Eligibility Criteria for the Job Education Graduate Age 18-25 years Work Experience Preferred one year work experience in Customer Service Workplace Primary Skill Preferred work - experience in the same industry. Analyze and understand the gravity of customers’ requests and respond accordingly Strong analytical skills.

Technical Skills

Proficiency in Microsoft Excel & Microsoft Word Management Skills Willing to work for flexi hours & should be a quick learner. Positive work ethics.

Soft Skills

Good communication skills with proficiency in written and spoken English. HR -Dalbir Singh Mobile-(phone hidden)

📌 Customer Service Executive (New Delhi)
🏢 PERSOLKELLY INDIA PRIVATE
📍 New Delhi