Company Description :
HR Steel Industries Pvt. Ltd. is a leading manufacturer and supplier of High-Strength Structural & Special Fasteners, serving critical infrastructure, railway, construction, and engineering industries across India.
With over 60 years of manufacturing experience, our product range includes HSFG Bolts & Nuts, High Tensile Fasteners, Shear Studs, Lock Bolts/Huck Bolts, and Special Fasteners. We are committed to quality, timely delivery, operational discipline, and strong customer service.
? Position: Customer Relations Executive The Customer Relations Executive will be responsible for managing client relationships and ensuring smooth coordination of orders, documentation, dispatches, deliveries, and customer requirements.
Role Description
- Manage day-to-day communication with clients, including inquiries, order updates, delivery schedules, and issue resolution.
- Coordinate commercial documentation including Quotations, PI, Packing Lists, reports, and related customer/order documents, ensuring accuracy and timely completion.
- Coordinate with Sales, Accounts, Production, Warehouse, Dispatch, and Logistics teams to ensure smooth order execution.
- Track orders, inspections, dispatches, vehicle movements, and deliveries and provide timely updates to clients.
- Maintain updated customer records, order trackers, dispatch reports, and operational data using Excel, Word, email, and company systems.
- Follow up on pending payments, contracts, documents, approvals, and other client-related requirements as assigned.
- Identify potential operational issues proactively and coordinate with the concerned teams for timely resolution without repeated follow-ups.
- Regularly follow up on submitted quotations to obtain feedback and convert them into confirmed orders.
Reporting & Accountability
- Report directly to the designated Senior Management / Reporting Manager and provide regular updates on assigned activities.
- Take complete ownership of assigned tasks and ensure timely completion without repeated follow-ups.
- Immediately report any delay, error, customer complaint, or operational issue to the reporting authority.
- Follow management instructions, company processes, and timelines with discipline, transparency, and accountability.
Qualification & Skills
- Education: Graduate in any discipline.
- Experience: 3-5 Years of Experience in similar fields.
- Computer Skills: Good & Advance working knowledge of MS Excel/Google Sheet, Word, PowerPoint, Email, and other office applications.
- Reporting: Ability to prepare accurate, well-structured, and professionally presented reports.
- AI Skills: Familiarity with AI tools such atleast ChatGPT for drafting, data analysis, report preparation, research, and improving work efficiency.
- Communication: Bengali, English & Hindi communication and skilled email-writing skills.
- Typing & Data Management: Good typing speed with strong attention to detail and accuracy.
- Experience: Experience in Customer Relations, Sales Coordination, Order Processing, Commercial Documentation, or Logistics will be preferred.
- Follow-up Skills: Strong ability to follow up with clients on quotations, orders, payments, dispatches, and other pending matters.
- Personal Attributes: Proactive, organized, disciplined, responsible, and capable of working independently with transparent reporting and accountability.
? Position Details
Job Type: Full-Time | On-Site |
Location: Sankrail, Industrial Park, Dhulagarh-711302
Website : https://hrsteel.com/
Working Hours: 9 am onwards
Salary: Competitive / As per industry standards
? How to Apply
Interested candidates who meet the above requirements may send their updated CV to:
? Email:
[email protected],
[email protected]
Please mention “CR Executive – Application” in the subject line.
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📌 Customer Relationship Executive (Howrah)
🏢 H. R. Steel Industries
📍 Howrah