QUALIFICATIONS

Any graduate

EXPERIENCE

1-3 years of experience (preferably in housekeeping or front office)

JOB BRIEF

This position acts as an interface between the mall management and the internal & external customers.

KEY RESPONSIBILITIES

- Managing the entire day to day functioning of the mall.
- In charge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
- Co-ordination with other departments of the mall to ensure smooth operations.
- To check with daily mall report and department reports.
- Shall devise systems and procedures to ensure customer’s delight.
- Introduce measures & facilities in the mall to improve customer experience.
- Dealing with issues and responding to complaints & grievances.




- Thorough Mall round for cleaning & ensuring the upkeep of mall.
- Loyalty enrolment & registration along with GV and gifts trackers.
- Handling promotional activities.
- Kitchen Audit.
- Retail Store Audit.
- Data management with respect to footfall/vehicle counts etc.
- Oversee the working of other operations sections/activities like Horticulture/Pest Control/Food Sampling/R&R;/Agency staff onboarding/agency attendance.
- Lost and Found Management.

REPORTING TO

Manager - Operations

LOCATION

Inorbit Hyderabad

📌 Customer Experience Executive (India)
🏢 K Raheja Corp
📍 India