Job Title: Customer Support Associate – International Voice/Chat Process Location: Gurugram About the Role We are looking for dynamic and customer-focused individuals to join our team as Customer Support Associates for an International Voice/Chat Process. This role is ideal for candidates who thrive in a fast-paced BPO environment and are passionate about delivering exceptional customer experiences.
Key Responsibilities - Handle inbound and outbound customer interactions via voice and chat channels
- Understand customer concerns and provide prompt, accurate resolutions
- Deliver high-quality service while maintaining professionalism and empathy
- Adhere to defined process guidelines and quality standards
- Accurately document all customer interactions and updates Eligibility Criteria - Graduate freshers are welcome to apply
- Experienced candidates from International Voice/Chat BPO processes are preferred
- Excellent verbal communication skills in English
- Robust problem-solving abilities with a customer-first approach Work Schedule - 5 working days per week
- 2 rotational weekly offs
- Rotational shifts based on business requirements How to Apply Interested candidates can share their CV via WhatsApp: Contact Person: HR Khushboo Sethi Contact Number: (phone hidden)