Job Title: Customer Engagement Manager / Customer Experience Manager / Customer Success Manager

Experience: 5-8 Years

Education: B.Sc. Agriculture / Any relevant degree

Role Overview

We are looking for a dynamic professional to manage post-sales relationships with co-farmers(Clients) and ensure a seamless customer experience. This role focuses on farmer engagement, relationship management, feedback handling, and driving long-term customer satisfaction and retention.

Key Responsibilities

- Build and maintain strong relationships with co-farmers through regular communication, follow-ups, and field interactions
- Act as the primary point of contact for post-sales support and customer relationship management
- Conduct regular farm visits to engage with farmers, understand concerns, and gather actionable feedback
- Coordinate with internal teams to ensure timely resolution of farmer queries and service requests
- Track customer interactions, feedback, and maintain engagement MIS reports




- Share regular updates on farm activities, progress, and initiatives with co-farmers
- Drive customer satisfaction, retention, and long-term engagement within the co-farmer community
- Identify opportunities to enhance customer experience and improve service delivery

Requirements

- Experience in customer engagement, farmer relations, customer success, or relationship management roles
- Strong understanding of farmland management, farming practices, and farmer expectations
- Excellent communication, relationship-building, and stakeholder management skills
- Proactive approach with robust follow-up and problem-solving ability
- Ability to manage multiple stakeholders and handle customer queries effectively
- Willingness to travel frequently for farm visits and on-ground engagement

📌 Customer Engagement Manager (Bengaluru)
🏢 Hosachiguru
📍 Bengaluru