JD - Cosmetologist

Mission Statement: Drive sales (Salon Sales – Beauty, Derma & Product), customer excellence, profitability & ensure operational efficiency & effectiveness while leading the Skin team to deliver exceptional service.

Experience & Education: Dermatologist / Doctor (BDS, BHMS, BAMS, MBBS) with additional qualifications in Cosmetology and hair & skin Aesthetics.

Minimum of 2- 4 years of experience in related field. (others working in the Beauty industry as trainers or in direct sales).

Outcomes & Accountabilities:

- Achieve monthly, quarterly, yearly financial targets (Sales & Profit Margins) for the Skin department.
- Maintain Skin NPS above 90%.
- Ensure operational efficiency & adherence to SOPs.
- Lead & develop the Skin team to enhance performance, service delivery & service efficacy.

Competencies: 1. Excellent Technical knowledge in Cosmetology (Skin /Hair) services (with prior hands-on experience in Skin/ Hair services).

- Proven ability to solution & makes a sale basis individual Customer requirement.
- Robust leadership, and people management skills.
- Excellent communication & interpersonal skills.
- Ability to set & achieve sales targets (for Beauty/ Derma/ Products), driving revenue growth & maximizing profitability.
- Willing to work in shifts, accept additional responsibilities, comfortable with transfers & open to outdoor promo event duties as per need.

Job Responsibilities :

Technical & Operational Excellence:

- Verify safe handling & maintenance of all equipment of the Beauty section.
- Study consultation forms of booked clients for planning appointments & conduct first skin analysis.
- Ensure consultation forms are filled with client signature, comments, & photographs. Also ensure all consent forms wherever required are duly signed by the customers.




- Track & ensure the consumption of products as per SOPs (with zero pilferages).
- Assist and plan to maintain Skin staff individual productivity as per company standards.
- Ensure cleanliness of the Skin section, therapy rooms, & Consultation room
- Supervise maintenance of all Beauty appliances (& inform BH/ZH & Technical head about machines requiring repair).
- Ensure required stock for cosmetology procedures are in place
- Confirm implementation of zero session & subsequent session process for all Beauty customers.
- Ensure regular follow-up of clients on break to minimize the unexecuted Services and inform all clients on package validity.
- Oversee results & follow the escalation matrix process (if required) to deliver the desired outcomes to the customers.
- Track & ensure room SOPs & SOP Service protocols are followed by all execution staff.
- Confirm all executions are timely entered in the software on daily basis.
- Ensure all Beauty appointments are entered in the software as per defined guidelines.
- To ensure a Beauty Therapist, Self is provided to assist the Doctor on Derma procedures.
- To ensure rotation of work to all staff for all new clients and maintain record.
- To personally supervise maintenance of all appliances. To inform the BH/ZH & Technical Head about appliances requiring repair.

Sales Excellence:

- Achieve the sales & execution targets of Skin, Derma Services & Products (including targets for self).




- Improve Upselling of Beauty Derma Fixed and Custom Packages/ Cross-selling of Hair salon services.
- Plan & execute events in coordination with BH/ZH/Corporate.
- To be a key resource in daily client connect with calling and follow ups

Customer Excellence:

- Drive customer excellence by ensuring high standards of service by the Beauty team.
- Ensure regular follow-up of clients & execution of packages within validity.
- Address client concerns proactively & ensure client satisfaction.
- Implement corporate policies & SOPs, conducting audits & reviews for compliance.
- Liaise with the Corporate Office for updates, technical inputs, & stock availability.
- Send required information to BH/ZH & Corporate Office including the number of clients booked, completed packages beauty assessment, walk in, transfer and HNI VIP clients, & other reports.

Leadership & Team Management:

- Conduct induction, & orientation of new Beauty staff as per SOPs.
- Lead & develop the Beauty team to enhance performance, service delivery, & service efficacy (Inform Beauty Staff about the monthly promotional offers).
- Conduct regular meetings with Beauty staff for sorting out grievances & taking suggestions for improvement.
- Check attendance (plan for absenteeism), work allocation (Beauty bookings & distribution/rotation of work) & manage weekly off days for Beauty staff.
- Responsible for grooming, training, discipline, & welfare of Beauty staff.

Positions Supervised: Salon Beauty team including All Beauty Therapists, senior beauty therapists, Top Beauty Therapist, Aesthetician & Dermatologists.

Compensation & Benefits: Competitive salary with performance-based incentives, health benefits, & other benefits as per company policy.

📌 Cosmetologist (Mumbai)
🏢 Enrich
📍 Mumbai