Job Summary

Position Title and Grade: Coordinator, Sponsorship Retention (Grade-5) Position, Type/Duration: Fixed-Term (Two years with possibility of extension subject to organizational needs, satisfactory performance, and funds availability)

Position Location: Bengaluru

Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM , 40 hours per week

Telework Eligible: Yes

Reports To: Officer, Business and Donor Servicing

Role Overview

The Sponsorship Retention Coordinator is responsible for managing donor communication and engagement through telecalling, WhatsApp, and email and donor management tools. The role focuses on creating positive donor experiences through welcome calls, follow-ups, renewals, and upgrade initiatives while achieving donor retention targets and reducing donor attrition. The coordinator ensures accurate maintenance of donor and child records, tracks donor interactions, supports retention strategies, and contributes to improved donor engagement and operational efficiency through structured processes and technology-enabled workflows. Remain alert and responsive to any safeguarding risks; acquire and maintain the relevant knowledge and skills necessary to promote strong safeguarding practices; understand and adhere to ChildFund India s Safeguarding Policy and Procedures; and conduct yourself at all times in a manner consistent with ChildFund India s safeguarding principles and standards.

Primary Responsibilities

- Manage end-to-end donor communication through telecalling, WhatsApp, email, and other engagement channels.
- Conduct welcome calls, follow-ups, renewal calls, and upgrade conversations to strengthen donor relationships and improve retention.
- Drive donor retention initiatives, achieve retention targets, and reduce donor attrition through proactive engagement strategies.
- Track and manage child sponsorship donors separately, ensuring timely communication, engagement, and retention activities.
- Coordinate with program teams to collect, verify, and maintain updated child profiles and sponsorship-related information.
- Prepare child profiles, donor communication templates, and other engagement materials in required formats.
- Maintain accurate and updated donor, child,



and sponsorship records in fundraising/CRM systems.
- Support donor renewal, upgrade, and reactivation campaigns through structured communication plans.
- Address donor queries and concerns promptly to enhance donor satisfaction and experience.
- Coordinate with fundraising, program, and operations teams to ensure smooth donor servicing and timely issue resolution.
- Maintain a skilled, empathetic, and respectful approach in all donor interactions.
- Ensure data accuracy, process compliance, and effective use of technology-enabled workflows for efficient donor management.
- Additional responsibilities given by the manager

Minimum Qualifications

- Education: Graduate or Equivalent experience
- Work Experience: Minimum 3 years of experience in face to face fundraising, donor management or customer engagement is required.
- Language Proficiency: Fluency in English both verbal and written, is preferred. Proficiency in additional local languages will be considered an advantage.
- Skills and Abilities: Proven ability to engage and communicate effectively with diverse individuals and groups. Strong interpersonal and relationship-building skills.

Core Competencies

- Teamwork: the ability to work effectively and collaborate with others; values and respects individual differences.
- Communication: demonstrates empathy and tact when communicating with others and uses a storytelling approach when appropriate.
- Results orientation: gets things done; takes proactive steps to achieve organizational goals and quality standards.
- Decision making: uses good judgement, critical thinking, and non-traditional ways to evaluate problems and opportunities; reflects and innovates to improve decisions and outcomes.
- Resilience: thrives and grows in rapidly changing, demanding, and complex environments.
- Digital literacy: adopts and champions new technology to relevant contexts,



stays aware of technological trends and embraces technological solutions to business challenges.

Evaluation and Selection Criteria

Step 1: HR Pre-Screening

All Job Applications received will be collated by HR and preliminary screening will be conducted based on the minimum education and experience requirements mentioned above. The Applicants that do not meet the education and experience criteria will not be considered further for the selection process. All the qualified applications will be handed over by HR to the Selection Panel.

Step 2: Selection Panel Review

Qualified applications will be further reviewed by the Selection Panel. The Selection Panel will assess and rank all the applications based on the following factors for a maximum of 100 points:
- Job Knowledge 50 points
- Work Experience 50 points

Step 3: Interview

Based on the written test assessment, applications will be further shortlisted for Step 3 i.e. Interview. The applications will be evaluated by the Selection Panel for the final selection, based on the following evaluation factors for a maximum of 100 points.
- Job Knowledge and Skills 30 points
- Relevant Experience (Donor interactions) 30 points
- Teamwork and Collaboration 20 points
- Communication Skills 20 points

Equal Employment Opportunity

It is the policy of ChildFund India to ensure equal employment to all persons without regard to sex (including pregnancy and gender identity), age, race, ethnicity, national origin, social origin or status, color, language, sexual orientation, disability, genetic information, or religion.

Important Notes

1. i) This position is subject to a range of vetting checks, including a criminal records check and/or disclosure to ensure program participants are safeguarded.
2. ii) Employment is subject to the ChildFund India s HR policies and procedures, including provisions related to pre-employment clearances, probationary period,

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Coordinator, Sponsorship & Retention (Bengaluru)
🏢 ChildFund
📍 Bengaluru