Overview

The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

Responsibilities

The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

Qualification / Experience

- Graduate
- Aggregate scorecard for the last 06 months shouldn't be less than "B Grade"
- Should not be on PIP
- MS Office and good Reporting Skills
- Excellent Communication and Interpersonal Skills
- Teamwork, Discipline, and Time Management

Desired:
- Robust Communication
- Analytical Skills
- Target Oriented
- Pressure Handling

Must: Quality certifications like ISO 9001 & ISO 45001 ISO 27001, SOC 2, PCI DSS, and HIPAA.

📌 Compliance Supervisor (Mumbai)
🏢 Sembridge
📍 Mumbai