Company Description Synexis Solution, operating as Synexis Assist, is a qualified back-office and virtual assistant service provider focused on helping businesses improve productivity and streamline operations. The company primarily supports insurance agencies and small businesses by managing time-consuming administrative and customer-facing tasks. Core services include data entry, database and CRM management, lead generation, market research, email and calendar management, customer support, and general administrative assistance.

Synexis

Solution delivers reliable, accurate, and cost-effective solutions tailored to each client’s needs. The team partners closely with clients to simplify their operations and help them scale efficiently.

Role Description The Cold Calling/CSR – English role is a full-time, on-site position based in Udaipur. The team member will conduct outbound cold calls to prospective clients, introduce services, qualify leads, and schedule follow-ups. Daily responsibilities include responding to customer inquiries, providing clear information, handling concerns, and maintaining a professional, courteous communication style in English.

The role also involves updating CRM records, documenting interactions, tracking lead and customer status,



and coordinating with internal teams for smooth service delivery. Consistent achievement of call targets, maintenance of high customer satisfaction, and adherence to company policies and procedures are core expectations.

Qualifications

- Strong customer interaction skills, including experience in Customer Service and Customer Support.
- Ability to build and maintain positive Customer Experience and support high Customer Satisfaction.
- Experience working as Customer Service Representatives or in similar client-facing roles.
- Excellent spoken and written English communication skills, with a clear and confident phone presence.
- Comfort with cold calling, lead qualification, and handling objections in a professional manner.
- Basic proficiency with CRM systems and common office productivity tools.
- Strong organizational skills, attention to detail, and ability to manage time and call volumes effectively.
- High level of integrity, reliability, and a collaborative mindset for working in an on-site team environment.
- Previous experience in BPO, customer service, telemarketing, or sales support is an advantage.
- Minimum high school diploma; further education in business, communications, or related fields is beneficial.

📌 Cold Colling/CSR - English (Udaipur)
🏢 Synexis Assist
📍 Udaipur