Company Description Ampcus Tech Pvt. Ltd., established in India in 2010, provides a broad range of technology and business consultancy services to clients across diverse industries. The organization is known for its client-focused approach and strong long-term partnerships.

With expertise in project management and a creative, experienced team of business, engineering, and technology consultants, Ampcus Tech aims to deliver a smooth, stress-free experience to its clients. The company focuses on strategic planning and execution, helping enterprises adapt and perform effectively in today’s fast-moving digital world.

Role Description This is a contract, on-site Client Relationship Management (CRM) role based in Mumbai. The CRM professional will manage day-to-day interactions with clients, ensuring high levels of satisfaction and timely resolution of issues.

Responsibilities include coordinating with internal teams to address client needs, monitoring service delivery, and tracking customer feedback and performance metrics. The role involves maintaining accurate records of client communications, preparing status reports, and proactively identifying opportunities to improve customer experience.



The CRM professional will also support the development of relationship-building initiatives and contribute to continuous improvement of client service processes.

Qualifications

- Strong Customer Service and Customer Support skills, with a focus on building and maintaining positive client relationships.
- Ability to drive Customer Satisfaction through responsive service, follow-up, and consistent quality of interactions.
- Excellent Communication skills, including clear verbal and written communication and confident client-facing presence.
- Solid Analytical Skills to interpret customer data, service metrics, and feedback, and to recommend improvements.
- Experience in CRM tools or customer management systems and proficiency with common office productivity software.
- Demonstrated ability to work collaboratively with cross-functional teams in a rapid-paced, on-site environment.
- Bachelor’s degree in Business, Management, IT, or a related field, or equivalent practical experience.
- Prior experience in client relations, account management, or customer operations, preferably in technology or consulting services.

📌 Client Relationship Management(CRM) (Mumbai)
🏢 Ampcus Tech
📍 Mumbai