About EasyEcom

EasyEcom is a multi-product ecommerce operations platform for brands and 3PLs, spanning order and inventory management, warehouse operations, and built-in reconciliation and accounting, the capability that sets us apart from pure WMS platforms. We power 1,800+ brands and 3PLs across 12+ countries, with 455+ integrations, 5B+ orders processed, and $8.1B in GMV flowing through the platform at 99.9% uptime. Customers include Borosil, Relaxo, Swiss Military, and Kimirica, across North America, Europe, MENA, and Southeast Asia.

We are backed by IndiaMART, and we are still building fast.

About the Role

As a Client Onboarding Specialist, you will play a key role in ensuring every new client has a smooth and successful start with EasyEcom. You'll work closely with customers to understand their business processes, configure the platform according to their requirements, conduct product training, and help them go live successfully. This role requires someone who enjoys interacting with clients, solving problems, coordinating with multiple teams, and taking ownership of customer success from Day One.

What You'll Do

● Manage the end-to-end onboarding journey for current clients.

● Understand customer business requirements and configure the platform accordingly.

● Conduct product demonstrations, onboarding sessions(configurations, integrations etc), and user training.

● Guide clients through implementation and ensure timely go-live.

● Resolve client queries and coordinate with the Internal teams whenever required.

● Build strong relationships with clients and ensure a positive onboarding experience.

● Track onboarding milestones and maintain accurate implementation documentation.

● Identify process improvements and share client feedback with internal teams.

● Ensure customers are confident using the platform before transitioning them to the Customer Success team.





● Travel across India as and when required for implementation and client meetings.

What We're Looking For

● 1–3 years of experience in Client Onboarding, Implementation, Customer Success, or Account Management, preferably in a B2B SaaS company.

● Excellent verbal and written communication skills in English and Hindi.

● Strong problem-solving and analytical abilities.

● Ability to understand business processes and translate them into product solutions.

● Comfortable managing multiple customer implementations simultaneously.

● Highly organized with strong attention to detail.

● Self-driven, proactive, and comfortable working independently.

● A collaborative team player who enjoys working across functions.

● Willingness to travel across India as per business requirements.

Preferred Qualifications

● Bachelor's degree in Business, Engineering, IT, or a related discipline.

● Prior experience with SaaS products, ERP, OMS, WMS, or eCommerce platforms will be an added advantage.

● Knowledge of marketplaces such as Amazon, Flipkart, Myntra, Shopify, or similar ecosystems is a plus.

What You'll Love About Working Here

● Opportunity to work with some of India's fastest-growing brands.

● High ownership and accelerated learning in a dynamic startup environment.

● Exposure to cross-functional teams and modern SaaS technology.

● A collaborative culture where ideas are valued and execution matters.

● Career growth based on performance and impact.

What Makes You a Great Fit

● You genuinely enjoy helping customers succeed.

● You take ownership instead of waiting for instructions.

● You remain calm while solving problems under pressure.

● You communicate clearly and build trust with customers.

● A strong zeal to learn, adapt quickly, and continuously improve in a fast-paced startup setting.

If you're looking to build a career where client success, technology, and problem-solving come together, we'd love to hear from you.

📌 Client Onboarding Specialist (Delhi)
🏢 EasyEcom
📍 Delhi