Chief Operating Officer -

Role summary

The Chief Operating Officer will be responsible for the day-to-day leadership of SunAct Cancer Institute, ensuring efficient, compliant, and patient-centric delivery of clinical care and clinical trials.

This role requires a high-impact healthcare leader capable of scaling hospital operations, streamlining clinical workflows, optimizing capacity utilization, and ensuring strict adherence to NABH/JCI standards.

- Oversee end-to-end hospital and institute operations, including IPD/OPD services, diagnostics, and specialty clinics
- Establish and monitor KPIs for bed utilization, turnaround times, and patient satisfaction
- Partner with the CEO to drive revenue growth and manage operational expenditure
- Identify and drive operational efficiency and cost-optimization initiatives
- Ensure compliance with NABH/NABL, biosafety, and applicable statutory requirements
- Lead expansion plans, facility upgrades, and the procurement/commissioning of advanced oncology technology
- Foster a culture of accountability, patient safety, and continuous improvement across teams




- Drive digital transformation and process standardization across the institute
- Build, mentor, and retain high-performing teams across operations, nursing administration, front-office, and allied health services

Criteria

- MBA/MHA or equivalent postgraduate qualification
- Medical background (MBBS/MD) with management training is a plus
- 10 to 15 years of healthcare operations leadership experience
- At least 5 years in a senior leadership role
- Prior experience in oncology or specialty healthcare institutions strongly preferred
- In-depth knowledge of NABH standards, AERB guidelines, and statutory compliances
- Proven track record in P&L; ownership, budgeting, and operational KPI management
- Ability to work across clinicians, researchers, administrators, and Board members
- Robust crisis management, problem-solving, and change management capabilities

Location & working:
- Location: Thane,with occassional travel to Khar
- 6 days working

📌 Chief Operating Officer (Thane)
🏢 SUNACT Cancer Institute
📍 Thane