Your profile has been shortlisted for the Chat Support Analyst Role.
Please find the interview details and important instructions below.
Significant Instructions:
- Please carry a hard copy of your updated resume.
- Carry one Government-issued ID proof.
- Write HR Name: Manoj Pawan on the top of your resume.
- For any queries, please contact Manoj Pawan – (phone hidden).
- Approximate Salary Range: 1.8 LPA to 3.2 LPA
- (Final compensation will be decided based on candidate profile and interview performance.)
- PF (Provident Fund): Optional for freshers. Candidates with previous PF history must opt for PF.
Candidate Eligibility:
- Fresher to 2 years of experience candidates can apply.
- Excellent English communication and written skills required.
- Minimum 30 WPM typing speed required.
- Eligible Education Qualifications:
- B.Sc
- B.Com
- B.A
- MBA
- Candidates with B.Tech, M.Tech, MCA,
or BCA qualifications are not eligible.
- Degree pursuing candidates are not eligible.
- Immediate joiners only.
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Good typing speed and accuracy.
Key Responsibilities:
- Handle inbound customer interactions through chat with professionalism and empathy.
- Understand customer queries and provide accurate resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document customer interactions accurately in internal systems.
Benefits:
- Two-way cab facility from designated pickup/drop locations within a 40 KM radius.
- Last-minute pickup/drop requests outside designated routes will not be accommodated.
- Meals will not be provided.
- One month of training will be conducted at the client location, followed by movement into production.
Please confirm your availability for the interview and ensure you carry all required documents.