CASE MANAGER

Base Location: Mumbai

Education: Graduate or Postgraduate degree in Social Work

Language requirement: English, Hindi required & Marathi optional

Background:

RATI (Rights. Action. Technology. Inclusion.) Foundation, is a Mumbai-based organisation, that works to address gender based violence against women and children in both online and offline spaces by supporting survivors and families until they thrive again.

We address the issue of gender-based violence through three interconnected pillars: immediate response, long-term survivor recovery and systemic reform. Our helpline, Meri Trustline, is India’s trusted support service for online abuse. Beyond this, through our Socio Legal Interventions we provide on-ground legal representation, counseling and social support to children and women survivors of gender violence.

What sets RATI apart is our multidisciplinary team that has the ability to work across multiple vulnerabilities with a comprehensive, holistic approach ensuring survivors not only regain safety, but also have the chance to thrive again.

Our work has been recognized with the Presidential National Award (2017) for launching India’s first hotline to report Child Sexual Abuse Material (CSAM), and the Social Innovation Award (2024) from Pune International Centre for our pioneering efforts in addressing online gender-based violence through Meri Trustline.

:

As a Case Manager, you will directly support rehabilitation focused casework interventions for child victims of sexual offences, children at risk, and their families. You will work in a multidisciplinary team of lawyers, social workers and counsellors, in supporting in highly complex and sensitive cases of Child Sexual Abuse. You will report to the Program Manager and Senior Case Manager and will be expected to bring the highest standards of comprehensive case management support to the most marginalized children and families.

Key Responsibilities:

- Working as a part of a multidisciplinary team of social workers, lawyers, and counsellors to support child victims of sexual offences, their families,



and other children at risk.
- Offering support to the child and the family through case management interventions to ensure comprehensive rehabilitation of the child
- In provision of such support, accompany counsellors/lawyers for conducting home study of victims and families and coordinate with multiple stakeholders that includes police, CWCs, NGOs and other community members.
- The role is primarily field-based and involves visits to various communities and locations in and around Mumbai.
- Documentation of case history and all visits conducted in the course of the case. Please note that a specific case management software is used for this purpose. (Training on using the software will be provided)
- Initiate and draft reports, and other communication with relevant stakeholders, under the guidance of the Senior Case Worker, Program Manager and Director.
- Liaising with multiple stakeholders: Child Welfare Committees, District Child Protection Units, Police, Hospitals, District Legal Services Authority, other NGOs, judiciary, community members, etc.
- Handling difficult and emotional situations and/or complaints in a professional, polite, calm and empathetic manner.
- Uphold strict confidentiality, ethical practices, and child protection protocols.
- Manage risks and respond effectively in crisis situations.
- Other duties as assigned, consistent with the above duties as the project develops.

Qualifications & Experience:

- Graduate or or Postgraduate degree in Social Work. Relevant diploma or certificate courses in counselling and legal studies would be an added advantage to the applicants.
- 2 - 5 years of onground experience in the social work sector is preferred.
- Fluency in speaking English,



Hindi & Marathi. Good writing skills in English.
- Skilled in documentation, report writing and use of software for case management.
- A deep commitment to child rights and protection including a non-judgemental attitude, sensitivity and empathy.
- Self-driven & willing to work as part of a larger team

Remuneration: Upto approximately ₹ 4.8 lakhs per annum, commensurate with qualifications and experience.

Terms of Engagement:

- This is a full-time position based in Mumbai.and the candidate may be required to undertake field work.
- RATI works 05 days a week (Monday to Friday) but depending on cases and emergencies, holiday and weekend work may be required. This will be duly compensated.
- RATI is a recent and evolving workspace. We seek colleagues who are adaptable and committed to the cause. As we work with vulnerable women and children, our policies are designed and implemented to ensure the rights and well-being of the women & children we work with are upheld. All employees, without exception, are expected to adhere to these policies.
- RATI values its team and fosters a supportive and wellbeing-focused work environment. Efforts to support team development and wellbeing include mid-year and annual retreats, monthly team lunches, and learning circles, along with a year-end break.
- Recognising the demands of frontline work, RATI also provides mental health support, including mandatory counselling for all frontline responders.
- We are trying to build an inclusive culture to make our office a space where individuals feel valued, have a voice and can be their authentic selves. Individuals of all ethnic backgrounds, women, LGBTQIA+ persons and persons with disabilities are strongly encouraged to apply.

To Apply:

Candidates must submit the following documents to [email protected] with the subject line : Case Manager : Socio-Legal Interventions

- Curriculum Vitae (CV)
- Cover Letter
- Names and contact details of two references.

Deadline for Applications: 31st August 2026

📌 Case Manager (Mumbai)
🏢 RATI Foundation
📍 Mumbai