Call Center sales manager (E-commerce / Direct Sales)

Location: Thane – Wagle Estate

Work Mode: 100% On-site

Team Size: 80+ Employees in India Operations

Experience: 8+ Years

Role Overview

We are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.

The ideal candidate should have strong experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.

Key Responsibilities

Lead the daily operations of the outbound sales call center to achieve business targets

Develop sales processes, SOPs, and operational policies

Define and track KPIs for telesales teams

Create effective sales scripts, campaigns, and promotional strategies

Monitor call quality, team productivity, and customer interactions

Analyze sales data and operational metrics to improve efficiency and conversions

Conduct performance reviews, coaching,



and training sessions

Handle escalated customer concerns and complex operational issues

Drive employee engagement, motivation, and retention

Manage workforce planning, hiring, and performance management

Prepare daily and weekly sales performance reports

Collaborate closely with senior leadership on business growth strategies

Required Skills & Experience

Graduate in any discipline (10+2+3 education system)

8+ years of experience in outbound telesales/call center operations

Minimum 6 years in leadership roles managing teams of 50+ members

Strong experience in sales operations, coaching, and team performance management

Excellent analytical and reporting skills with a data-driven mindset

Strong communication and stakeholder management skills

Experience working in rapid-paced or startup-like environments is preferred

Energetic, proactive, and execution-focused leadership style

Fluent English communication skills required

📌 Call Center Sales Manager (Thane)
🏢 Elitez India
📍 Thane