About the Role The Senior Business Analyst / Business Systems Analyst (BA/BSA) will be responsible for bridging the gap between business/clinical stakeholders and technical teams by understanding clinical workflows, analyzing business requirements, and translating them into effective EHR system configurations and functional solutions.

The role involves hands-on EHR application configuration, Tier 3 production support, workflow and form customization, issue resolution, and enhancement management. The candidate will work closely with business users, clinical teams, product owners, technical teams, and the Lightning Step vendor/team to ensure the application supports business and clinical needs effectively.

Roles & Responsibilities

- Analyze and document business and clinical requirements and translate them into functional and system solutions.
- Work closely with business stakeholders, clinical teams, product owners, and technical teams to understand workflows and identify system improvements.
- Perform EHR system configuration, including forms, workflows, fields, rules, and other application customizations.
- Provide Tier 3 application support, including troubleshooting, issue analysis,



root-cause identification, and resolution of production issues.
- Understand and support clinical workflows such as patient intake, assessments, treatment planning, documentation, and discharge.
- Manage configuration requests, enhancements, production issues, and support activities from requirement gathering through implementation and closure.
- Coordinate with the Lightning Step team/vendor for application-related issues, enhancements, configuration requirements, and technical support.
- Validate system changes to ensure they meet business requirements, clinical workflows, compliance standards, and application best practices.
- Prepare functional documentation, configuration details, process flows, and other relevant project/support documentation.
- Participate in testing, UAT, defect resolution, and deployment activities.
- Identify opportunities to improve application functionality, workflows, and overall system efficiency.
- Act as a key liaison between business/clinical users and technical teams to ensure timely and effective delivery of solutions

📌 Business Analyst (Chennai)
🏢 Movate
📍 Chennai