- Verify bus availability and readiness.
- Check driver/attendant attendance.
- Review scheduled trips and crew deployment.
- Check previous day's incidents and pending issues.
- Confirm vehicle cleanliness, safety and documentation.
During Operations
- Monitor departure and arrival performance.
- Track bus movement and route adherence.
- Coordinate breakdown/replacement vehicles.
- Monitor driver behaviour and operational discipline.
- Handle passenger/customer complaints.
- Escalate major operational incidents immediately.
End of Shift
- Reconcile scheduled vs. actual trips.
- Record delays, cancellations and breakdowns.
- Update crew attendance.
- Review customer complaints and actions taken.
- Prepare daily MIS.
- Handover pending issues to the next shift.