Outbound calls*: Contact leads from database to pitch products/services - Inbound calls: Answer customer queries, handle complaints, and provide info - Product explanation: Explain features, perks, pricing, and offers clearly - Lead qualification: Ask the right questions to check if the customer is a fit - Conversion & follow-up: Persuade customers, close sales, book demos/appointments - Data entry: Update CRM with call details, outcomes, and customer feedback - Target achievement: Meet daily/weekly call and sales targets - Feedback collection: Run surveys and pass customer insights to the team Key Skills Needed - Communication: Clear, confident speaking in English regional language. Tamil will help a lot in Coimbatore - Persuasion: Ability to handle objections without being pushy - Listening: Understand customer needs and respond accordingly - CRM & Basic computer: Typing, Excel, and updating lead sheets - Patience & Empathy: Deal with rejections and tough customers calmly - Time management: Handle high call volumes Requirements - Education:



10th / 12th / Any graduate. Freshers welcome - Experience: 0-3 years.

Experience in BPO, sales, customer service is a plus - Language: English Tamil Hindi is preferred by most companies - Shifts: Usually 9-6, but can be rotational for BPO/International processes Work Environment - Office-based or work-from-home, depending on company - Target-driven, with incentives/bonuses on top of base salary - Growth path: Senior Telecaller → Team Lead → Process Trainer → Manager Industries that hire telecallers Banking, insurance, education, real estate, healthcare, e-commerce, telecom, and SaaS Want me to tailor this JD for a specific industry? Like insurance telecalling vs education counseling vs sales. I can also write you a resume-ready version or interview Q&A; for telecalling roles.

Pay: ₹23,000.00 - ₹34,800.00 per month

Work Location: Hybrid remote in Coimbatore, Tamil Nadu (Coimbatore)

📌 BPO voice process (Coimbatore)
🏢 Advanced Business Systems
📍 Coimbatore