02 ? The Opportunity

Product Support at LeadSquared is not a call centre. It is a critical, high-impact role that sits at the intersection of technology, customer relationships, and product improvement. You are the expert customers turn to when it matters most — and your ability to solve, communicate, and empathise directly shapes their experience with LeadSquared.

We are looking for people who love making customers successful — who feel the customer's pain, own the problem, and don't rest until it's resolved.

03 ⚙️ What You'll Do

▸ Take full ownership of customer issues — from the first touchpoint to complete resolution

▸ Diagnose, troubleshoot, and resolve technical issues across the LeadSquared platform with speed and precision

▸ Ask sharp, targeted questions to get to the root cause — fast

▸ Guide customers through solutions via phone, email, and chat with patience and clarity

▸ Deliver resolution within SLA timelines — every time, without exception

▸ Work closely with engineering and product teams to surface bugs, patterns, and improvement opportunities





▸ Manage and exceed customer expectations — turn every support interaction into a trust-building moment

▸ Contribute to the knowledge base — write clear technical articles, scripts, and diagnostic guides

▸ Support customer onboarding — deliver product training (web and in-person) for admins and end users

04 ✅ Must Have

▸ 1+ years of experience in product/technical support for a web-based SaaS platform

▸ Strong troubleshooting ability — you can diagnose complex issues systematically and efficiently

▸ Solid understanding of APIs, Webhooks, and Connectors

▸ Excellent written and verbal communication — clear, empathetic, and professional

▸ Experience working with North American and/or Indian enterprise customers

▸ Ability to work in a 24/7 shift setting

Good to Have

▸ Working knowledge of at least one programming language — PHP, Java, or Python

▸ Experience with CRM or marketing automation platforms

▸ Ability to create proof-of-concept solutions, sample scripts, and diagnostic tools

📌 Associate - Customer Support (Mumbai)
🏢 LeadSquared
📍 Mumbai